Angelica Joy Santos
Las Vegas,NV
Summary
Compassionate phlebotomist with expertise in venipuncture and specimen handling, honed at Bloodworks Northwest. Recognized for enhancing patient care through effective communication and maintaining HIPAA compliance. Proven ability to excel under pressure, ensuring accurate blood collection and documentation while fostering a positive donor experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist
Bloodworks Northwest
06.2023 - Current
- Collected blood samples following established safety protocols and procedures.
- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Educated donors on the donation process and addressed any concerns or questions.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Cashier
Chevron
07.2022 - 06.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Monitored cash register balances, ensuring accuracy in daily financial reports.
- Implemented strategies to enhance checkout speed during peak hours, improving customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Floor Supervisor
Vans Off The Wall
01.2022 - 09.2022
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Trained team members on best practices for efficient workflow and quality control.
- Coordinated scheduling and task assignments to optimize staff productivity and coverage.
- Monitored inventory levels, conducting regular audits to prevent stock shortages or overages.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Cashier
Maverik Adventure's First Stop
07.2021 - 12.2021
- Conducted regular audits of cash registers to ensure compliance with company policies.
- Collaborated with team members to streamline workflow, reducing wait times for customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Hygiene Assistant
Pedodontic Associates
12.2020 - 04.2021
- Assisted dental professionals in providing quality patient care and maintaining hygiene standards.
- Prepared treatment rooms by sterilizing instruments and ensuring compliance with safety protocols.
- Conducted patient intake processes, gathering medical histories and addressing concerns for efficient visits.
- Educated patients on oral hygiene practices and post-treatment care to promote health awareness.
- Prepared patient for x-rays and gathered x-ray films.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
Sales Associate
Vape Escape
01.2019 - 11.2020
- Delivered exceptional customer service by actively engaging with customers and addressing inquiries promptly.
- Maintained product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to ensure merchandise presentation met company standards.
- Executed daily sales transactions accurately using point-of-sale systems.
- Trained new associates on store policies and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored inventory levels and assisted in stock replenishment as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Vape Access
03.2015 - 01.2019
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Analyzed sales trends to identify opportunities for product promotions and displays.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Server
Ajisen Ramen
08.2012 - 03.2015
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Managed table assignments and optimized seating arrangements for efficient service flow.
- Addressed customer inquiries and resolved complaints promptly to maintain positive dining experiences.
- Maintained cleanliness and organization of dining area to comply with health regulations.
Server
Buddies Billards & Brew
02.2012 - 08.2012
- Implemented upselling techniques to increase sales and promote daily specials effectively.
- Assisted in inventory management by tracking stock levels of supplies and placing orders as needed.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree -
Guam Community College
Mangilao, GuamHigh School Diploma -
John F. Kennedy High School
Tamuning, Guam06-2011
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
Certification
- Certified Phlebotomist, BloodworksNW - June 2023- Present
Timeline
Phlebotomist
Bloodworks Northwest
06.2023 - Current
Cashier
Chevron
07.2022 - 06.2023
Floor Supervisor
Vans Off The Wall
01.2022 - 09.2022
Cashier
Maverik Adventure's First Stop
07.2021 - 12.2021
Hygiene Assistant
Pedodontic Associates
12.2020 - 04.2021
Sales Associate
Vape Escape
01.2019 - 11.2020
Sales Associate
Vape Access
03.2015 - 01.2019
Server
Ajisen Ramen
08.2012 - 03.2015
Server
Buddies Billards & Brew
02.2012 - 08.2012
No Degree -
Guam Community College
High School Diploma -
John F. Kennedy High School
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