Angelica M. Estrada
1415 Woodmont Way, Stockton,CA
Summary
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
10
10
years of professional experience
Work History
Retention and Sales Representative
Clark Pest Control, Rollins Inc.
07.2024 - Current
- Cultivate relationships with clients to enhance customer satisfaction and retention.
- Identify client needs and provide tailored product recommendations to drive sales growth.
- Conduct market research to inform sales strategies and identify new opportunities.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
- Analyze sales data to develop actionable insights and refine sales approaches.
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Generate additional sales opportunities with upselling and cross-selling techniques.
Branch Office Administrator
Clark Pest Control, Rollins Inc.
04.2023 - 06.2024
- Answered incoming calls from customers regarding appointments, scheduling, billing inquiries, and updating information
- Communicated with technicians regarding accounts and dispatching calls.
- Maintained a collection report by notifying customers of delinquent balances as well as submitted write offs on an account balance.
- Implemented office procedures that streamlined administrative tasks, reducing turnaround times.
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
Leasing Specialist
Housing Authority of the County of San Joaquin
09.2015 - 10.2020
- Maintained a caseload of over 400 families.
- Reviewed cases for fraudulent activity.
- Updated all necessary changes within the household such as calculating income, adding or removing family members, etc.
- Acted as an advocate, counselor, and accountant for families.
- Checked all inventory and maintained and stocked products when necessary.
- Streamlined leasing processes, reducing turnaround time for tenant approvals and move-ins.
- Collaborated with local agencies to provide resources and support for residents in need.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Education
Bachelors Degree - Human Services Management
University of Phoenix
Skills
- Strong interpersonal communication
- Experience in customer outreach and support
- Effective communication through listening
- Administrative support
- Effective complaint resolution
- Sales proficiency
- Inventory management
- Proficient in MS Office Suite
- Complex Problem-solving
- Strategic planning
- Account management
Timeline
Retention and Sales Representative
Clark Pest Control, Rollins Inc.
07.2024 - Current
Branch Office Administrator
Clark Pest Control, Rollins Inc.
04.2023 - 06.2024
Leasing Specialist
Housing Authority of the County of San Joaquin
09.2015 - 10.2020
Bachelors Degree - Human Services Management
University of Phoenix
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