Angelica Maria Guevara Velasco
Laguna Hills,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Assistant
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Report and take Claims from Insureds.
- Request changes to the carries : add , remove drivers , autos etc... updates address and locations.
- Scan and process mail into the system: policies, bill of statements, cancellations, endorsements, reinstatements, Audits, etc...
- Prepare certificates of insurance .
- Make changes in Policies , update information to the Broker System .
-Process Cancellations , Reinstatements and follow ups. - Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Insurance Customer Service Representative
Atlantis Insurance Brokerage
02.2021 - 01.2022
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
English and Spanish Teacher
02.2013 - 07.2019
- Used written exercises to test and develop reading and writing foreign languages.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Explored and implemented innovative use of technology in language education.
- Explained concepts and assignments in both native and non-native languages.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Utilized curriculum which reflected diverse educational, cultural and linguistic background of student body.
Education
Idioms Education English, Spanish , French
University of Cauca ,Colombia
06.2019
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Cancellation Policies
- Call Transfers
- Business Correspondence
- Electronic Information Systems
- Workflow Processes
- Answering Emails
- Statement Billings
- Microsoft PowerPoint
- Patient and Empathetic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative Assistant
01.2022 - Current
Insurance Customer Service Representative
Atlantis Insurance Brokerage
02.2021 - 01.2022
English and Spanish Teacher
02.2013 - 07.2019
Idioms Education English, Spanish , French
University of Cauca ,Colombia
Similar Profiles
Nicole LozanoNicole Lozano
Family Caregiver at NAFamily Caregiver at NA
Dammon RogersDammon Rogers
Window Tint Installer at NAWindow Tint Installer at NA
Megan McLaffertyMegan McLafferty
Babysitter at NABabysitter at NA