Angelice Orozco
Canyon Country,CA
Summary
Dynamic professional with a proven track record at Tarzana Treatment Centers, Inc., excelling in data accuracy and confidentiality. Skilled in coaching and mentoring, I enhanced team performance while streamlining operations. Proficient in Avatar and PCNX, I consistently delivered exceptional customer service, ensuring patient satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Clerk
Tarzana Treatment Centers, Inc
05.2024 - Current
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Assisted with daily clerical tasks, ensuring efficient workflow and organization.
Optician
Facey Medical
02.2022 - 04.2024
- Processed insurance claims for eyewear purchases, ensuring accuracy in documentation and reimbursement procedures.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Provided technical support for fitting and adjusting eyewear, ensuring optimal comfort and functionality.
Assistant Manager
National Vision
06.2018 - 06.2022
- Trained and mentored junior staff, fostering a collaborative work environment and improving team performance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily operations to maintain store cleanliness and organization.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
Education
Associate of Science - Administration of Justice
College of The Canyons
Valencia, CA12-2018
Skills
- Proficient in Avatar and PCNX
- Confidentiality
- Verbal and writing communication
- Flexible and adaptable
- Coaching and mentoring
- Customer relationship management
- Strategic thinking
- Team leadership
Timeline
Clerk
Tarzana Treatment Centers, Inc
05.2024 - Current
Optician
Facey Medical
02.2022 - 04.2024
Assistant Manager
National Vision
06.2018 - 06.2022
Associate of Science - Administration of Justice
College of The Canyons
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