Angelika Pronenko
Salem,OR
Summary
- Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
- Adaptive. accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use.
- Team player with drive to reach organizational goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
- Fluent in English and Russian, some Ukrainian, some sign language.
Overview
14
14
years of professional experience
Work History
Crew
Carls Jr
Salem Or
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Nutrition Service Worker
Salem Hospital
Salem, OR
- Enhanced patient satisfaction by providing well-balanced meal options, adhering to dietary restrictions and preferences.
- Supported the nutrition team in menu planning for optimal health outcomes among patients.
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
- Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
- Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients, and assembling plates.
- Delivered exceptional customer service during meal times, addressing patient concerns and requests promptly.
- Participated in regular staff training sessions to stay updated on current food safety practices and nutrition standards.
- Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.
- Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
- Demonstrated flexibility to adapt quickly to changing patient needs or last-minute menu adjustments due to unforeseen circumstances.
- Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
Assistant Manager
Wendys Fast Food
Salem, OR
06.2009 - 10.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Education
Sprague High School
Salem, ORSkills
- Customer Service
- Food Running
- Customer Engagement
- Inventory Restocking
- Food Preparation
- Safe Food Handling
- Drive-Thru Operations
- Clear Communication
- Valid Driver's License
- Cash Handling
- Crew Leadership
- Store Opening and Closing
- Performance Improvement
- Cleaning
- Supplies Monitoring and Restocking
- Time Management
- Production Line Work
- Taking Orders
- Flexible Schedule
- Problem-Solving
- Inventory Counts
- Heavy Lifting
- Verbal and Written Communication
- Quality Control Checks
- Assertiveness
- Integrity and honesty
- Positive attitude
- Interpersonal skills
- Leadership qualities
- Public speaking
- Quality control
- Creativity and innovation
- Empathy and understanding
- Multitasking abilities
- bilingual:
- Russian English some ukrainian some sign language
- State Regulations Knowledge
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Affiliations
- I believe I could be a good candidate. With leadership skills, ability to multi task, and communication skills. Having worked with many customers and being promoted to customer service representative then assistant manager
- I'm bilingual
- Eager and ready to learn more
- Always looking for ways to help and improve
- Very energetic and enthusiastic
Timeline
Assistant Manager
Wendys Fast Food
06.2009 - 10.2023
Crew
Carls Jr
Nutrition Service Worker
Salem Hospital
Sprague High School