Angelika Quevedo
Houston,TX
Summary
Dynamic server shift leader with expertise in guest engagement and team training. Proven track record in implementing successful upselling strategies, contributing to increased sales and improved customer satisfaction.
Currently looking for a change of career and industry. I am also bilingual and i am a very open minded person.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Server Shift Leader
Front Burner Restaurants
Houston, TX
07.2022 - 11.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Implemented upselling techniques that increased average check totals consistently during shifts.
- Assisted management in inventory tracking, contributing to effective stock management practices.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bottle Server
Buena Vida Night Life
Houston, TX
06.2021 - 11.2022
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Monitored guest behavior to ensure compliance with venue policies and safety standards.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Team Leader
Twisted Grilled Cheese
Houston, TX
12.2020 - 03.2021
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new team members on food preparation techniques and customer service protocols.
- Collaborated with kitchen staff to develop new menu items based on customer feedback.
- Resolved customer complaints swiftly, enhancing overall dining experience and satisfaction.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Fine Dining Server
The Dunl;avy
Houston, TX
12.2019 - 06.2020
- Provided exceptional customer service, ensuring a memorable dining experience for guests.
- Demonstrated knowledge of menu items, effectively communicating details to enhance guest satisfaction.
- Suggested wine pairings to go with specific menu items.
- Assisted in maintaining cleanliness and organization of dining area, adhering to health standards.
Food Runner /Busser
Armadillo Palace
Houston, TX
11.2018 - 11.2019
- Delivered food and beverages efficiently to guests, ensuring timely service and satisfaction.
- Assisted kitchen staff in maintaining cleanliness and organization of workstations.
- Collaborated with servers to coordinate orders effectively, enhancing overall dining experience.
- Monitored dining area for guest needs, promptly addressing requests to improve service quality.
- Supported team in setting up and breaking down dining areas for events and peak hours.
- Adapted quickly to changing priorities during busy shifts, demonstrating flexibility in fast-paced environment.
Education
High School Diploma -
Wisdom High School
Houston, TX05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Hospitality service expertise
- Service prioritization
- Sales expertise
- Sales techniques
Certification
- Houston Apartment Association HAA Certificate of Completion
- TABC Certificate
- Texas Food Handlers Certification
Languages
English
Spanish
Timeline
Server/Server Shift Leader
Front Burner Restaurants
07.2022 - 11.2025
Bottle Server
Buena Vida Night Life
06.2021 - 11.2022
Team Leader
Twisted Grilled Cheese
12.2020 - 03.2021
Fine Dining Server
The Dunl;avy
12.2019 - 06.2020
Food Runner /Busser
Armadillo Palace
11.2018 - 11.2019
High School Diploma -
Wisdom High School