Julia Bonilla
Lake Elsinore,CA
Summary
Adept at enhancing guest experiences and streamlining service operations, I leveraged strong multitasking and exceptional customer service skills at Sunrise Restaurant. My background with the Boys And Girls Club underscores my commitment to relationship management and youth development, demonstrating a blend of hard and soft skills critical for performance improvement and guest relations management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job positions. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Server/Server Shift Leader
Sunrise Restaurant
07.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Youth Development Professional
Boys And Girls Club
06.2016 - 05.2018
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ01.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Service prioritization
- Order Accuracy
- Performance Improvement
- Guest Relations Management
- Relationship Management
Timeline
Server/Server Shift Leader
Sunrise Restaurant
07.2018 - Current
Youth Development Professional
Boys And Girls Club
06.2016 - 05.2018
Bachelor of Arts - Psychology
University of Arizona
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