Angelin Fritz
Anaheim,CA
Summary
Motivated worker who demonstrates strong work ethic. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Scheduling Manager
Executive Event Services
07.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff, ensuring proof-of-receipt to minimize errors.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Confirmed staff schedules via telephone, providing necessary preparation information ahead of shifts.
- Monitored ongoing projects closely, adjusting schedules to accommodate unforeseen changes or delays.
- Maintained communication with clients and stakeholders to promptly resolve scheduling concerns.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Provided administrative support during recruitment processes, aiding HR personnel in screening candidates effectively.
- Collaborated with HR department to develop strategies for improving efficiency of time tracking processes.
- Assisted in training new staff on company policies and operational procedures.
Office Coordinator
Motive Energy Inc
02.2024 - 06.2024
- Resolved customer issues promptly and escalated unresolved matters to supervisor for timely intervention.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted incoming mail and packages for appropriate staff members and departments upon arrival.
- Organized and updated information in computer databases to ensure accurate access and communication.
- Implemented effective filing systems to maintain organized files and records, enhancing overall operational efficiency.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Motive Energy Inc
08.2022 - 02.2024
- Resolved customer issues promptly and escalated to supervisor when necessary to ensure timely solutions.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected and distributed messages to team members and managers to enhance communication and support quality customer service.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Organized, maintained, and updated information in computer databases.
- Maintained files and records by implementing organized filing systems for improved accessibility and organization.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Katella High School
Anaheim, CA05.2015
Skills
- Customer Service
- Positive and motivated
- Under pressure
- Detail-oriented
- Fast learner
- Multitasking
- Computer/Tech Savvy
- Excellent communication Skills
- Scheduling optimization
- Telephone Etiquette
- Administrative Skills
- Billing accuracy
- Data organization
- Staff training
- Team coordination
- Resource allocation
Timeline
Scheduling Manager
Executive Event Services
07.2024 - Current
Office Coordinator
Motive Energy Inc
02.2024 - 06.2024
Front Desk Receptionist
Motive Energy Inc
08.2022 - 02.2024
High School Diploma -
Katella High School