Angelina Alamo
Stockholm
Summary
Dynamic Barista Shift Lead at Dunkin' Donuts with a proven track record in enhancing customer satisfaction and team performance. Skilled in cash handling and team training, I effectively managed inventory and resolved customer complaints, fostering loyalty and boosting sales through strategic promotions. A fast learner adept at multitasking in a high-paced environment.
Overview
2026
2026
years of professional experience
Work History
Barista Shift Lead
Dunkin' Donuts
2023 - 01.2026
- Supervised daily operations, ensuring efficient workflow and high-quality service.
- Trained and mentored new baristas, enhancing team performance and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock control practices.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Wallkill Valley Regional Highschool
Hamburg, NJSkills
- Customer service
- Team training
- Cash handling
- Working at a fast but well maintained pace
- Can juggle multiple tasks at a time while still being efficient
- Fast learner
Timeline
Barista Shift Lead
Dunkin' Donuts
2023 - 01.2026
High School Diploma -
Wallkill Valley Regional Highschool