Angelina Briseno
Dallas,TX
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Worker
HMS Host International
Dallas Tx
02.2019 - Current
- Provided exceptional customer service in fast-paced environments.
- Assisted with food preparation and presentation according to quality standards.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with team members to streamline service operations and improve efficiency.
- Trained new staff on operational procedures and company policies.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Executed daily opening and closing procedures to maintain operational continuity.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Streamlined check-in process, reducing wait times and elevating guest first impressions.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Delivered comprehensive training to new staff, ensuring high service standards were met.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Built strong relationships with local businesses for cross-promotion, increasing local engagement.
- Conducted market research to identify trends and adjust services accordingly, staying ahead of competition.
- Boosted team morale and efficiency with regular feedback and constructive performance reviews.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Coordinated events and functions, tailoring services to meet diverse client needs.
- Improved guest satisfaction by providing prompt and courteous service.
- Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored staff performance and provided feedback and guidance.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
High School Diploma - Business
North Central Texas College
Gainesville, Texas, TXCertification
TBAC certified and food handler certified
Timeline
Hospitality Worker
HMS Host International
02.2019 - Current
High School Diploma - Business
North Central Texas College