Angelina Butler
Fort Collins,CO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Lina's Pizza. Expert in team management and POS system operation, I excel in driving sales and improving service delivery. Skilled in fostering customer loyalty and leading teams to exceed targets through innovative strategies and a customer-oriented approach.
Overview
4
4
years of professional experience
Work History
Cleaning Crew Member
Tomora Training Center
12.2023 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Kept grounds clean and orderly by shoveling snow and removing debris.
- Cleaned stalls, pens, and equipment using rake tools for optimal health of equine animals.
Manager
Lina's Pizza
08.2022 - 11.2023
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged technology and social media to better reach and communicate with guests.
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
Cook
Pop's Pizza
02.2022 - 07.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Beach Crew
Mountain Paddlers
06.2021 - 09.2021
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Demonstrated superior professionalism while interacting with customers and vendors.
Ticket Agent
Colorado Adventure Park
02.2021 - 04.2021
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Sold snow tubing tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
Receptionist
Bear Dance Spas
06.2020 - 09.2020
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor of Science - Animal Sciences
Colorado State University
Fort Collins, CO05.2027
High School Diploma -
Middle Park High School
Granby, CO05.2021
Skills
- Food Service Background
- Team Management
- Kitchen equipment operation and maintenance
- Supervisory skills
- Customer-Oriented
- Order delivery practices
- Passion for customer satisfaction
- Organization and prioritization
- Adaptable
- Point of Sale (POS) system operation
- Customer loyalty
Timeline
Cleaning Crew Member
Tomora Training Center
12.2023 - 07.2024
Manager
Lina's Pizza
08.2022 - 11.2023
Cook
Pop's Pizza
02.2022 - 07.2022
Beach Crew
Mountain Paddlers
06.2021 - 09.2021
Ticket Agent
Colorado Adventure Park
02.2021 - 04.2021
Receptionist
Bear Dance Spas
06.2020 - 09.2020
Bachelor of Science - Animal Sciences
Colorado State University
High School Diploma -
Middle Park High School