Angelina Calabrese
Saratoga Springs,NY
Summary
Highly-motivated employee with desire to take on new challenges. With nine years of experience in customer service while being devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Assistant Branch Manager
The Adirondack Trust Company
Saratoga Springs, NY
05.2024 - Current
- Assisted in daily branch operations and workflow management.
- Coordinated and created team schedules
- Trained new staff on customer service protocols and banking procedures.
- Prepared monthly reports on branch activity
- Maintained accurate records and files for administrative functions.
- Completed all administrative duties of the branch including filing, scanning, preparing timecards, and organizing documents
Head Teller/Universal Banker
The Adirondack Trust Company
Saratoga Springs, NY
05.2023 - 05.2024
- Set up new accounts and services for customers
- Maintained customer relationships by consistently delivering fast, knowledgeable services for diverse banking
- Trained and coached new team members in procedures, compliance standards and performance strategies.
- Worked closely with management to organize reports, assist with sales goals, and complete all ancillary tasks.
Education
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NY06.2018
Skills
- Customer Service
- Over six years of banking experience
- Natural ability to build professional and customer relationships
- Attention to detail
- Conflict resolution
- Experience using MS Word and Excel
- Business Writing
- Administrative duties
Certificates
Licensed Notary Public
Certificate from The Center for Financial Training in Effective Business Writing
Certificate from The Center for Financial Training in Handling Workplace Conflict
Timeline
Assistant Branch Manager
The Adirondack Trust Company
05.2024 - Current
Head Teller/Universal Banker
The Adirondack Trust Company
05.2023 - 05.2024
High School Diploma -
Saratoga Springs High School