Angelina Capozzolo
Buffalo
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Swarovski
Buffalo, NY
04.2024 - Current
- Led daily store operations, ensuring optimal customer service and merchandise presentation.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance store aesthetics and drive sales.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly.
Assistant Store Manager
Swarovski
Buffalo, NY
05.2023 - 04.2024
- Supervised daily operations to ensure optimal customer service and store performance.
- Trained and mentored new staff on operational procedures and company standards.
- Implemented inventory management processes to enhance stock accuracy and reduce discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Sales Associate
Swarovski
Buffalo, NY
06.2022 - 05.2023
- Assisted customers in selecting high-quality products to enhance their shopping experience.
- Maintained visual merchandising standards to effectively showcase product offerings.
- Processed transactions accurately, ensuring a seamless checkout experience for customers.
- Collaborated with team members to achieve sales targets and improve store performance.
Sales Associate
Tory Burch
Pittsburgh, PA
08.2021 - 05.2022
- Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
- Processed transactions accurately using POS systems, maintaining cash handling standards.
- Maintained store presentation by organizing merchandise displays and restocking shelves efficiently.
- Collaborated with team members to meet sales targets and enhance customer satisfaction initiatives.
Sales Associate
Jada Blitz Fitness
Buffalo, NY
03.2021 - 01.2022
- Cultivated strong customer relationships to enhance loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Beauty Advisor
Ulta
Buffalo, NY
11.2020 - 07.2021
- Provided personalized beauty consultations, enhancing customer satisfaction and product knowledge.
- Maintained inventory accuracy through regular stock checks and effective management of product displays.
- Executed daily operational tasks efficiently while maintaining high standards of cleanliness and organization within the store.
- Processed payments, entering sales in register for prompt customer service.
Education
Bachelor of Science - Business
Duquesne University
Pittsburgh, PA05.2023
High School Diploma -
Nardin Academy
Buffalo, NY05.2019
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership and coaching
Timeline
Store Manager
Swarovski
04.2024 - Current
Assistant Store Manager
Swarovski
05.2023 - 04.2024
Sales Associate
Swarovski
06.2022 - 05.2023
Sales Associate
Tory Burch
08.2021 - 05.2022
Sales Associate
Jada Blitz Fitness
03.2021 - 01.2022
Beauty Advisor
Ulta
11.2020 - 07.2021
Bachelor of Science - Business
Duquesne University
High School Diploma -
Nardin Academy