Angelina Carrano

• Greeted guests warmly, presented menus, and explained food and beverage options in clear detail.
• Delivered food, cocktails, wine, spirits, and non-alcoholic drinks quickly and with attention to presentation.
• Promoted daily specials and recommended wine pairings to enhance guest satisfaction and increase sales.
• Collaborated with kitchen staff to ensure timely order delivery and effectively resolve guest concerns.
• Managed multiple tables during busy shifts in fine dining and nightclub settings with strong time management.
• Entered accurate orders in POS systems such as Aloha POS and Micros POS, noting special requests.
• Used Aloha POS, Micros POS, and OpenTable knowledge to support accurate service and reservation flow.
• Fostered strong guest relationships through attentive service and clear communication.

• Applied beverage knowledge in cocktail mixing, spirits, wine selection, and drink service.
• Handled cash and credit card transactions accurately while keeping sales records organized.
• Maintained cleanliness and sanitation in food service areas and throughout service to support food safety compliance.
• Suggest menu items confidently to support sales opportunities.
• Followed food safety protocols, sanitation practices, and proper food handling procedures.
• Used basic math and close attention to detail for billing, order totals, and change.
• Brought food industry knowledge, customer service skills, and sanitation awareness to daily service tasks.
• Adapted well to high-energy hospitality settings, including nightclub environments.

• Welcomed residents, guests, and associates in person and by phone, routing calls and questions to appropriate BrightView associate.
• Promoted community programs and events, monitored security systems, including emergency call system, and responded to incidents to ensure resident safety.
• Coordinated planning and execution of resident activities to enhance engagement and entertainment.
• Assisted residents in scheduling appointments with healthcare providers. and submitted work orders.
• Assisted business office director with supply ordering, filing, and data entry; labeled, organized, and distributed COVID-19 testing materials to ensure compliance and organization.
• Collected and received emergency medical information and evacuation reports.

• Improved customer satisfaction by delivering excellent service and keeping dining area clean.
• Enhanced dining room efficiency by promptly answering guest questions and resolving concerns.
• Streamlined seating flow and reduced wait times through effective table management.
• Cultivated customer loyalty through personalized service, recalling regular preferences, and making tailored recommendations.
• Elevated customer satisfaction by monitoring dietary restrictions and allergies, ensuring safe and enjoyable dining experiences.
• Served residents all meal periods, assisted residents with room visits, walking, and daily tasks, and advised continued follow-up with COVID-19 protocol.
• Assisted with contact tracing in the dining room, staff scheduling, room service setup, and process development for resident food orders during COVID-19.
• Supported timely food delivery by working closely with kitchen staff and prioritizing orders.
• Acted as liaison among peers, setting example for others in creating vibrant dining experience for Brightview residents and guests.
• Used leadership skills by helping train new associates and serving as a role model for the team in service standards.
• Supported COVID-19 strategies for the dining department to continue social distancing rules and other COVID-19 protocol.
• Handled high-pressure situations calmly, supporting smooth operations during peak hours and special events.
• Maintained current knowledge of menu items, ingredients, preparation methods, allergens, and dietary restrictions for clear guest communication.
• Helped create memorable dining experiences for special occasions through complimentary desserts and customized menu suggestions.
• Developed trusting relationships with residents through regular interactions and attentive service.
• Assisted with building event planning, along with sales and food service support for event marketing.

• Improved shift efficiency by streamlining processes and applying time-saving strategies.
• Reduced employee turnover by fostering positive work environment and enhancing training programs.
• Raised customer satisfaction through attentive service, fast problem resolution, and clear communication.
• Managed inventory levels to ensure stock availability for efficient operations and minimize waste.
• Trained new employees on company policies, procedures, and job-specific tasks to support success in the role.
• Handled cash procedures while keeping accurate transaction records and preventing discrepancies.
• Built strong customer relations by addressing concerns promptly and implementing effective solutions.

• Improved event satisfaction by delivering quality catering service and keeping food standards high.

• Enhanced client retention through prompt resolution of feedback and delivery of attentive customer service.

• Created custom menus for clients while meeting dietary restrictions and guest preferences.

• Streamlined catering operations by developing efficient systems for food prep, setup, and breakdown.

• Coordinated logistics among kitchen staff, servers, and event planners to enhance event flow and execution.

• Worked with vendors to support timely supply delivery and maintain steady inventory for event needs.

• Met tight deadlines under pressure while staying calm and professional during busy events.

• Kept accurate records for event details, invoices, and contracts to support organized catering operations.

● Handled cash transactions at the register, check, and card payments securely while reducing errors and shortages.

● Improved customer satisfaction through fast, accurate cash handling.

● Simplified checkout flow to support faster service and shorter wait times.

● Operated cash register for cash, check, and credit card transactions with high accuracy.

● Improved transaction speed while maintaining accuracy and staying current on pricing updates.

● Assisted customers with inquiries and provided service that led to positive feedback.

● Handled customer complaints professionally and supported stronger customer relations.

● Built rapport with regular customers and provided personalized service to support brand loyalty.

● Fostered customer relationships that promoted repeat business.

● Kept cash drawer balanced and records accurate at shift end.