ANGELINA COOK
Grand Junction,CO
Summary
Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files. Excel in fast paced environments, can handle multiple patients and tasks at once. Fast paced learned with leadership potential. Efficient Authorization Specialist with comprehensive knowledge of medical insurance policies, coding and procedures. Demonstrated ability to liaise effectively between patients, healthcare providers, and insurance companies for smooth transactions. Strengths include strong problem-solving skills, thoroughness in documentation and a keen eye for identifying inconsistencies. Proven impact in previous roles includes streamlined authorization processes, improved patient satisfaction rates, and reduced claim denials.
Overview
8
8
years of professional experience
Work History
Accounts Receivable/ Authorization Specialist
Trident Care
REMOTE, Colorado
04.2025 - Current
- Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Performed data entry into various computer systems
- Researched patient eligibility, coverage information, and benefit levels.
- Investigated discrepancies identified during audits of claims submitted for reimbursement by providers.
- Maintained current knowledge of applicable regulations, laws, and standards.
- Created spreadsheets utilizing Microsoft Excel for tracking authorization status updates from payers.
Customer Service Representative
Accredo Specialty Pharmacy
Towanda, USA
09.2022 - 03.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Reported symptoms and conditions of patients related to medication effects.
- Verified completion of medication consent form, establishing dose, schedule and side effects.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Assisted customers with questions regarding side-effects for various types of medications.
- Assist members in understanding and maximizing the use of the pharmacy distribution program.
- Answered calls, verified patient information, placed re orders on medications- to be sent to Pharmacy technicians to fill.
- Helped patients resolve distribution errors, answer questions regarding their medications.
- Tracked patients current dose and frequency, and reported any missed doses.
Patient Registration Specialist
St. Marys Health
Grand Junction, USA
06.2021 - 08.2022
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in Epic to prevent treatment and recordkeeping errors.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Confirmed patient demographics.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Prepared new charts, updated existing charts and managed records transfers between offices.
Orthodontic Assistant
Jolley Smiles
Grand Junction, USA
06.2019 - 06.2021
- Updated patient records with new data and treatment information.
- Relayed dentist instructions regarding postoperative care.
- Exposed dental diagnostic x-rays.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Created impressions of patients' teeth and gums used to make retainers and other dental appliances.
- Educated patients about how to use and care for dental appliances like retainers and braces.
- Prepared and polished patients' teeth before having braces installed.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Updated reports and daily logs for management use and permanent files.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
SERVER/Restaurant Hostess
Pantuso's
Grand Junction, USA
05.2017 - 03.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Delivered items to customers and presented invoices for payments.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Palisade High School
Palisade, CO05.2019
Skills
- Insurance verification
- Claims processing
- Data entry
- Medical coding
- Patient advocacy
- Customer service
- Detail orientation
- Reliable and trustworthy
- Computer skills
- Multitasking
- Call Center Operations
- Work ethic
- Problem resolution
- Supervision
- Collaboration
- Recordkeeping and data input
Timeline
Accounts Receivable/ Authorization Specialist
Trident Care
04.2025 - Current
Customer Service Representative
Accredo Specialty Pharmacy
09.2022 - 03.2023
Patient Registration Specialist
St. Marys Health
06.2021 - 08.2022
Orthodontic Assistant
Jolley Smiles
06.2019 - 06.2021
SERVER/Restaurant Hostess
Pantuso's
05.2017 - 03.2019
High School Diploma -
Palisade High School
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