Angelina Cuadras
Beaverton,MI
Summary
Proven in enhancing restaurant operations and team performance at Mr M's Pizza and Lounge, I excel in efficient movement and exceptional communication. Demonstrated success in reducing order errors and food waste, while fostering a culture of support and training among staff. Skilled in learning fast, cash handling and restaurant operations, I bring energy and enthusiasm to every role.
Overview
4
4
years of professional experience
Work History
Waitress Trainer and Pizza Cook
Mr M's Pizza and Lounge
Gladwin, MI
06.2022 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
Customer Service Cashier
McDonald's
Gladwin, MI
09.2021 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Pizza Cook
Backdoor Deli
Gladwin, MI
02.2021 - 09.2021
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
- Demonstrated adaptability by quickly learning new recipes and techniques as menu items evolved, ensuring a seamless transition for customers.
Education
High School Diploma -
Michigan Works
Gladwin, MISkills
- Team motivation
- Role Modeling
- Energy and enthusiasm
- Memory retention
- Efficient Movement
- Exceptional communication
- Cash Handling
- Restaurant Operations
- Team Member Training
- Pay Attention to Detail
- Online training experience
- Can work well with other's or on my own
Timeline
Waitress Trainer and Pizza Cook
Mr M's Pizza and Lounge
06.2022 - Current
Customer Service Cashier
McDonald's
09.2021 - 05.2022
Pizza Cook
Backdoor Deli
02.2021 - 09.2021
High School Diploma -
Michigan Works