Marlana Gunn
Business Operation Specialist
Trinity,AL
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership, operational strategies, analytical problem-solver and attention to detail. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Waitress Trainer
Cracker Barrel Old Country Store
Decatur, AL
10.2024 - Current
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
In Home Caregiver
Nellie Jo Fox
Arab, Alabama
05.2020 - 09.2023
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided emotional support and companionship to clients.
- Managed scheduling conflicts efficiently by coordinating with agency personnel and maintaining open lines of communication among all parties involved in the caregiving process.
- Facilitated consistent communication between clients, their families, and healthcare professionals to ensure comprehensive understanding of individual care requirements.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
Department Manager
Rural King
Muscle Shoals, Alabama
02.2018 - 02.2019
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Enhanced animal well-being by providing daily care, attention, and monitoring of their health.
- Maintained a clean and safe environment for animals through regular cleaning, sanitizing, and organizing of living spaces.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Implemented efficient animal intake procedures, ensuring thorough evaluations were conducted and appropriate documentation was filed for each new arrival.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
Pharmacy Technician
Walgreens Call Center
Muscle Shoals, Alabama
01.2016 - 02.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Coordinated verification and answering 60 to 80 calls in high-volume call center pharmacy Technician environment.
Education
Bachelor of Science - Business Administration And Management
Athens State University
Athens, AL 08.2020 - 12.2025
Associate of Science - General Studies
Northwest Shoals Community College
Muscle Shoals, AL 08.2019 - 07.2020
High School Diploma -
Decatur High School
Decatur, AL 08.2007 - 12.2010
Skills
Team motivation
Time management
Guest relations management
Problem-solving
POS system proficiency
Multitasking Abilities
Efficient movement
Body language awareness
Decision-making
Memory retention
Constructive feedback
Team motivation
Timeline
Waitress Trainer
Cracker Barrel Old Country Store
10.2024 - Current
Bachelor of Science - Business Administration And Management
Athens State University
08.2020 - 12.2025
In Home Caregiver
Nellie Jo Fox
05.2020 - 09.2023
Associate of Science - General Studies
Northwest Shoals Community College
08.2019 - 07.2020
Department Manager
Rural King
02.2018 - 02.2019
Pharmacy Technician
Walgreens Call Center
01.2016 - 02.2018
High School Diploma -
Decatur High School
08.2007 - 12.2010
Similar Profiles
Violet RoeViolet Roe
Server at Cracker Barrel Old Country StoreServer at Cracker Barrel Old Country Store
Juan GomezJuan Gomez
To-Go Server at Cracker Barrel Old Country Store IncTo-Go Server at Cracker Barrel Old Country Store Inc
William MegeheeWilliam Megehee
Restaurant Server at Cracker Barrel Old Country Store IncRestaurant Server at Cracker Barrel Old Country Store Inc