Shawn Vanover

Host-

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Prep Cook-

• Successfully ensured that our back-of-house operations were well-stocked during peak periods, including Easter, Father's Day, and Mother's Day.

Expediter/Server Assistant-

• I effectively maintained the operation of our food window throughout peak periods during our busy weekends.

• Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
• Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
• Enhanced rider experience by enforcing safety procedures and providing clear instructions.
• Collaborated with team members to maintain a clean, organized, and safe ride area for guests.