Emma Matson
Saint Louis Park,MN
Overview
6
6
years of professional experience
Work History
Assistant Manager, Server, Expediter, Host
Tavern on France
Edina, MN
08.2021 - Current
- Provided exceptional service to a high volume of daily customers.
- Suggested improvements to enhance customer experience on social platforms and internal processes.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Social Media Coordinator
Hemisphere Restaurants
Minneapolis, MN
02.2024 - 05.2024
- Developed and implemented a comprehensive social media strategy for the company's products and services.
- Created content calendars to ensure timely delivery of posts, campaigns, and promotions on various social media platforms.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Collaborated with marketing team members to create engaging content that resonates with target audiences.
Marketing Intern
Sylvan Learning
Edina, MN
03.2023 - 05.2023
- Developed content and promotional materials for various campaigns.
- Created and executed social media strategies to increase customer engagement.
- Compiled data on customer demographics, preferences, needs, and buying habits.
- Developed social media content and campaigns and analyzed metrics to capture trends.
Lead Store Associate
Aldi
Richfield, MN
07.2020 - 09.2021
- Created and built product displays to engage customers through visual merchandising.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Developed and coordinated training to help employees learn company policies and procedures.
Member Service Associate
Lifetime Fitness
Edina, MN
10.2019 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed member paperwork, including address changes and electronic funds transfers
- Resolved customer complaints and made necessary updates to customers' accounts.
Education
Bachelor of Arts - Communication Studies
University of Minnesota - Twin Cities
Minneapolis, MN01-2025
Associate of Arts - Communications Studies and Marketing
Normandale Community College
Bloomington, MN08.2022
Skills
- Social Media
- Data Tracking and Trend Analysis
- Product Management and Branding
- Computer Proficiency
- Team Collaboration
- Customer Service
Languages
Education and Training
true,other
Timeline
Social Media Coordinator
Hemisphere Restaurants
02.2024 - 05.2024
Marketing Intern
Sylvan Learning
03.2023 - 05.2023
Assistant Manager, Server, Expediter, Host
Tavern on France
08.2021 - Current
Lead Store Associate
Aldi
07.2020 - 09.2021
Member Service Associate
Lifetime Fitness
10.2019 - 10.2020
Bachelor of Arts - Communication Studies
University of Minnesota - Twin Cities
Associate of Arts - Communications Studies and Marketing
Normandale Community College