Angelina DeTellis

• Led a high-performing team to achieve operational excellence by streamlining daily workflows, enhancing customer satisfaction, and exceeding key performance metrics.

• Provided mentorship and professional development opportunities to team members, fostering a collaborative and growth-oriented work environment.

• Designed and implemented strategic initiatives to improve branch efficiency, resulting in increased productivity and profitability.

• Gained expertise in relationship-building and conflict resolution, critical skills for ensuring effective communication and teamwork.

• Delivered exceptional administrative support by coordinating physician schedules, managing calendars, and facilitating communication between departments.

• Ensured seamless clinic operations by scheduling appointments, obtaining referrals and authorizations, and maintaining accurate patient records.

• Demonstrated leadership by implementing organizational strategies to improve workflow, contributing to a high-functioning, patient-focused environment.