Angelina Fennell
Norwood,PA
Summary
Multifaceted with proven customer service expertise, strong attention to detail, and superior work ethic. Advanced in supporting customer service teams by addressing escalated issues and assisting with time to order. Skillful trainer with performance-oriented mindset.
Overview
4
4
years of professional experience
Work History
Lead/Customer Service Associate
Wawa
06.2022 - Current
- Performed well in fast pace, high stress environments with minimal staffing
- Trained and developed new hires in company standards
- Maximized efficiency by implementing new methods for handling foodservice tasks
- Cultivated lasting customer service relationships through conversational skills and memorization of preferences
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Team Member
Double Decker Pizza
08.2021 - 06.2022
- Learned all required tasks quickly to enhance performance
- Ensured correct items gets delivered promptly to up to 500 customers every night
- Trained new employees on how to take orders and use POS system
- Gained recognition for delivering excellent customer service through active listening and timely resolution of concerns
Seasonal Ambassador
American Red Cross
06.2020 - 09.2020
- Greeted clients to create welcoming atmosphere while informing them of requirements
- Organized nutritional section and sanitized seating area
- Monitored patients after blood donation for dizziness
Education
Upper Darby High School
Upper Darby, PAHighschool Diploma -
Interboro High School
Prospect Park, PA06.2022
Associate of Science - Computer Science
Delaware County Community College
Media, PA06.2025
Skills
- Willingness to learn and fast learner
- Adaptable and open-minded to change
- Punctuality
- Attention to detail
- Multitasking and Organization
- Proficient in Microsoft Excel & Word
Timeline
Lead/Customer Service Associate
Wawa
06.2022 - Current
Team Member
Double Decker Pizza
08.2021 - 06.2022
Seasonal Ambassador
American Red Cross
06.2020 - 09.2020
Upper Darby High School
Highschool Diploma -
Interboro High School
Associate of Science - Computer Science
Delaware County Community College