Seana Shaw
Newark,NJ
Summary
Able to seek and maintain positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Marshall Retail Group
Newark, NJ
01.2024 - 03.2024
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Customer Service Representative
Family Dollar
Newark, NJ
09.2023 - 01.2024
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed both cash and card purchases and returns.
Customer Service Associate
ABM Industries / United Airlines
Newark, NJ
05.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Concession Stand Worker
Weequahic High School
Newark, NJ
04.2022 - 06.2022
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal .
- Maintained clean, organized workspace according to operational standards.
- Communicated stand offerings and answered guest questions regarding orders.
Student
Summer Youth Employment Program
Newark, NJ
07.2021 - 08.2021
- Followed school and classroom policies, regulations, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Education
High School - undefined
Weequahic High School
Newark, NJAssociates - Education
Essex County College
Newark Skills
- Proficient in Microsoft Word
- English
- Willingness to Learn
- Self- Management
- Active Listener
- Fast Learner
- Math Skills
- Maintaining Clean Work Areas
- Reliable Team Worker
- Organization and Time Management
- Customer Service and Assistance
Timeline
Customer Service Associate
Marshall Retail Group
01.2024 - 03.2024
Customer Service Representative
Family Dollar
09.2023 - 01.2024
Customer Service Associate
ABM Industries / United Airlines
05.2023 - 08.2023
Concession Stand Worker
Weequahic High School
04.2022 - 06.2022
Student
Summer Youth Employment Program
07.2021 - 08.2021
High School - undefined
Weequahic High School
Associates - Education
Essex County College