Angelina Fiorentino
North Haven
Summary
Transitional care professioanl with a strong background in delivering behavioral health and substance use services to justice-involved individuals during incarceration and community reentry. Expertise in client assessment, individualized treatment planning, and crisis intervention. Proficient in addressing co-occurring disorders through evidence-based approaches, including motivational interviewing, trauma-informed care, and harm reduction strategies. Committed advocate with a proven track record of building rapport, collaborating with multidisciplinary teams, and facilitating successful reintegration outcomes. Currently pursuing a Master’s degree in Forensic Psychology focused on the intersection of mental health and the criminal justice system.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transitional Case Manager
Wellmore Behavioral Health
Waterbury, CT
12.2025 - Current
- Provide case management services to individuals during incarceration and post-release transition
- Conduct comprehensive client assessments and develop individualized service and treatment plans
- Coordinate care with multidisciplinary teams, including clinicians, probation officers, and community providers
- Facilitate referrals for housing, employment, healthcare, and substance use treatment services
- Utilize motivational interviewing, trauma-informed care, and harm reduction strategies to support client progress
- Deliver crisis intervention and de-escalation in high-stress situations
- Support relapse prevention planning and ongoing recovery efforts
- Facilitate psychoeducational and support groups focused on behavioral health and substance use
Physical Therapy Aide
Banner Physical Therapy
Tempe, AZ
02.2025 - 06.2025
- Support physical therapists in delivering high-quality patient care.
- Assist patients with prescribed exercises and mobility activities under the supervision of licensed therapists, as well as prepare and maintain treatment areas and equipment.
- As well as helping monitor and document patient progress, perform light administrative tasks such as scheduling and filing, and ensure a clean and safe environment for both staff and patients.
Associate
Surge Fitness Center
North Haven, CT
06.2022 - 08.2024
- Developed strong customer service skills through daily interactions with members.
- Trained new employees on basic customer service techniques and procedures.
- Maintained professional, positive attitude, contributing to productive work environment.
- Learned and applied new skills and procedures readily, adapting to changing work environments.
- Prioritized and managed multiple tasks efficiently.
- Worked with team members to accomplish tasks and meet targets.
Entertainer
Madison Square Garden Entertainment and Sports
New York, NY
08.2021 - 05.2022
- Maintained positive attitude and welcoming demeanor in presence of guests and other entertainers.
- Cultivated a supportive work environment among team members by encouraging collaboration amongst them.
- Displayed mastery of vocal, dancing, or specialty skill sets to entertain audiences.
- Collaborated closely with other entertainers to create a cohesive performance experience for guests.
Host
Home Restaurant
Branford, CT
10.2020 - 03.2021
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ2026
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ05.2025
Skills
- Leadership experience
- Communication skills
- Behavioral health & substance use
- Detail oriented
- Customer service
- Computer skills
- Patient care
- Problem-solving aptitude
- Team collaboration
Accomplishments
- National Society of Leadership and Success
- Magna Cum Laude
- Deans List
Certification
- CPR certified
Timeline
Transitional Case Manager
Wellmore Behavioral Health
12.2025 - Current
Physical Therapy Aide
Banner Physical Therapy
02.2025 - 06.2025
Associate
Surge Fitness Center
06.2022 - 08.2024
Entertainer
Madison Square Garden Entertainment and Sports
08.2021 - 05.2022
Host
Home Restaurant
10.2020 - 03.2021
Bachelor of Science - Health Sciences
Arizona State University
Master of Science - Forensic Psychology
Arizona State University