Angelina Flores
Jacksonville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Office Assistant
Discount Glass And Mirror
01.2023 - Current
- Maintained and updated office records, both digital and physical.
- Monitored security to help maintain equipment, data and information safety.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Input data into spreadsheets and databases.
Sales Advisor
Concentrix
08.2022 - 01.2023
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Used customer insights to develop innovative sales strategies to increase sales.
Customer Service Representative
Continuum
10.2021 - 08.2022
- Cross-trained and provided backup support for organizational leadership.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
License - Real Estate
Florida Real Estate School
Jacksonville, FL06.2024
High School Diploma -
Englewood High School
Jacksonville, FL06.2021
Skills
- Sales Expertise
- Active Listening
- Microsoft PowerPoint
- Retail Sales Customer Service
- Order Fulfillment
- Account Management
- Microsoft Word
- Customer Consulting
- CRM Software
- Order Processing
- Office Management
- Schedule Management
- Valid Driver's License
- Employee Training
- Sorting and Labeling
- Claims Appeal Procedures
- Warranty Understanding
- Computer Knowledge
- Customer Care
- Processing Payments
- Answering Phones
Timeline
Office Assistant
Discount Glass And Mirror
01.2023 - Current
Sales Advisor
Concentrix
08.2022 - 01.2023
Customer Service Representative
Continuum
10.2021 - 08.2022
License - Real Estate
Florida Real Estate School
High School Diploma -
Englewood High School
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