Hi, I’m
Alexandria Lomicka
Streetsboro,OH
Summary
Call center professional with more than 12 years of office and customer service
expertise. Effective communicator and problem-solver who is friendly, helpful,
resourceful, and able to prioritize and accurately complete all tasks.
Overview
13
years of professional experience
10
years of post-secondary education
Work History
Starr Construction and DemolitionCanfield, OH
Office Assistant
01.2010 - Current
Job overview
- Helps manage office to ensure smooth business operations
- Collaborates with owner to compose and negotiate bids
- Accurately enters and maintains information in company database
- Sets up and manages paper and electronic filing systems
- Operates and maintains office equipment and schedules repairs as needed.
- Completed clerical tasks such as filing, copying, and distributing mail
- Maintained and updated office records, both digital and physical
- Monitored security to help maintain equipment, data and information safety
- Collaborated with various departments to complete assigned tasks
Leaf Home Safety SolutionsHudson, OH
Customer Service Representative
01.2018 - 08.2021
Job overview
- Assisted customers, scheduled appointments, and overcome sales objections
- Performed inbound and outbound calls to achieve call center analytics
- Partnered with operations and installation managers to resolve customer issues
- Trained incoming staff on weekly basis
- Prepared call center staff for their 90-day evaluations to ensure co-workers passed required testing to maintain employment.
Education
Kent State UniversityKent, OH
Bachelor of Science from News/Magazine Journalism
08.2011 - 08.2016
Kent State UniversityKent, OH
Bachelor of Science from Fashion Merchandising with a Fashion, Media Minor
08.2011 - 08.2016
Skills
SKILLS SUMMARY
Call center phone skills
Adobe Suite proficiency
Microsoft 365 proficiency
Database management
Scheduling
Writing, editing and proofreading
Social media expertise
Sales expertise
Timeline
Customer Service Representative
Leaf Home Safety Solutions
01.2018 - 08.2021
Kent State University
Bachelor of Science from News/Magazine Journalism
08.2011 - 08.2016
Kent State University
Bachelor of Science from Fashion Merchandising with a Fashion, Media Minor
08.2011 - 08.2016
Office Assistant
Starr Construction and Demolition
01.2010 - Current
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