Angelina Ford
Beltsville,MD
Summary
Experienced in high-volume environments and knowledgeable about different drink options. TAMS certified in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail. Highly organized and reliable with a fun and upbeat nature.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Table Games Dealer
MGM Resorts
Oxon Hill, MD
08.2021 - Current
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Fostered an entertaining environment by engaging guests in conversation.
- Adhered to established policies and procedures while dealing at tables.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Associate Banker
Comerica Bank
Ann Arbor, MI
03.2019 - 03.2020
- Completed daily cash balancing and operated ATMs.
- Cross-sold banking services such as credit cards, insurance policies.
- Determined whether members met eligibility requirements for new services.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Helped customers understand and use mobile applications and online banking.
- Received and counted daily inventories of cash, drafts and checks.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Maintained optimal financial controls by securing funds and making accurate transactions.
Custodian
University of Michigan
Ann Arbor, MI
12.2014 - 07.2019
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Followed company uniform, performance and security policies with every job.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Education
Associate of Arts - Communications
Henry Ford College
Dearborn, MI04-2019
Skills
- Networking
- Problem Resolution
- Organizational Skills
- Inventory Monitoring
- Upselling Proficiency
- Customer Experience Management
- Attention to Detail
- Punctual and Dependable
Affiliations
- stand up comedian
- former athlete
Accomplishments
- MGM star of the show October 2023
Certification
- TAMS
References
References available upon request.
Timeline
Table Games Dealer
MGM Resorts
08.2021 - Current
Associate Banker
Comerica Bank
03.2019 - 03.2020
Custodian
University of Michigan
12.2014 - 07.2019
Associate of Arts - Communications
Henry Ford College