CHRISTINA SPENCER

Table Games Dealer/Floor Supervisor

Tulalip Resort And Casino

11.2020 - 08.2023

Answered players questions and resolved disputes to provide excellent customer service.
Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
Trained new dealers in rules and operation of different games.
Supported promotional events by encouraging player participation in special promotions and tournaments.
Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Managed chips and money transactions with attention to detail to prevent fraud.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Prepared players to join games by explaining rules and exchanging money for chips.
Welcomed customers and established immediate rapport to encourage gameplay.
Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
Learned and followed company procedures to maintain consistency and standards.
Kept track of game outcomes and reported to supervisor for accurate record keeping.
Controlled equipment such as roulette wheels to run games.
Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
Ensured game integrity through strict adherence to gaming policies and procedures.
Inspected table games and equipment to confirm proper function.
Monitored players behavior, taking appropriate action against rule violations.
Kept gaming areas clean and organized to maintain safe and secure environment.
Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Monitored game for potential security risk to protect operation and players.
Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
Received and documented patrons' wagers prior to beginning games.
Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
Dealt cards and compared hands to determine winners of games such as blackjack.
Assisted players with placing bets, educating on game rules to increase understanding.
Enforced game rules to maintain fair paly and avoid disputes.
Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
Handled and shuffled cards and playing pieces to maintain game integrity.
Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
Maintained rules for games and identified instances of cheating, notifying security team.
Increased overall table win percentage through skillful dealing techniques combined with exceptional customer service.
Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Worked with dealer team to run larger games such as craps and baccarat.
Applied standard or special rules to games based on pre-agreed game rules.
Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Enhanced customer experience by providing friendly and efficient service during table games sessions.
Complemented player numbers to reach minimum levels for play of different games.
Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Improved operational efficiency by maintaining accurate inventory records for gaming equipment and supplies.
Proven ability to develop and implement creative solutions to complex problems.
Gained extensive knowledge in data entry, analysis and reporting.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proven ability to learn quickly and adapt to new situations.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Organized and detail-oriented with a strong work ethic.
Cultivated interpersonal skills by building positive relationships with others.
Provided professional services and support in a dynamic work environment.
Paid attention to detail while completing assignments.
Developed strong communication and organizational skills through working on group projects.
Excellent communication skills, both verbal and written.
Strengthened communication skills through regular interactions with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Adaptable and proficient in learning new concepts quickly and efficiently.
Resolved problems, improved operations and provided exceptional service.
Applied effective time management techniques to meet tight deadlines.
Exercised leadership capabilities by successfully motivating and inspiring others.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Played an instrumental role in successfully launching new products or store promotions which drove sales figures upwards.
Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Enforced team adherence to safety regulations and protocols.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
Oversaw scheduling of employees to ensure optimal coverage during peak hours or promotional events while minimizing labor costs.
Determined staffing needs, developing schedules to staff all shifts.
Designed and built over several displays to generate customer interest in store merchandise.
Monitored progress of tasks to provide feedback for improvement.
Evaluated work of several floor employees to improve performance.
Monitored sales floor and provided customer service to foster retention and loyalty.
Evaluated team performance and provided feedback on areas requiring improvement.
Met or exceeded production goals and objectives by following strict procedures.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Handled day-to-day inventory of cards/roulette balls/other important gaming merchandise overseeing more than 4 packages per day.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Resolved conflicts between team members and addressed complaints or grievances.
Implemented cost-saving measures to reduce waste and optimize profitability.
Trained new team members on proper and safe use of tools and equipment.
Assigned tasks to team members to complete within designated time frames.
Boosted sales through effective merchandising strategies and attention to product placement on the floor and off in marketing situations such as being in commercials and attending fairs and booths for giveaways pro bono.

Summary

Overview

Work History

Table Games Dealer/Floor Supervisor

Owner/Operator Auto Glass Repair

Education

Table Games Dealing

High School Diploma -

Skills

Accomplishments

Certification

Timeline

Table Games Dealer/Floor Supervisor

Owner/Operator Auto Glass Repair

Table Games Dealing

High School Diploma -

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