JAMES WALSH

• Interpreted rules for gameplay and betting limits for guests & staff
• Good leadership, communication and decision making skills
• Stay current on games offered at establishment
• Oversee money banks for and coordinated paperwork for jackpot payouts
• Address customer behavior or complaints head-on to maintain smooth and professional operations.
• Monitor guest accounts for amount of play activity.
• Provide direct supervision, coordinate staff schedules, rotations and breaks.
• Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
• Worked to maintain outstanding attendance record, only sick 2 days in 8 years
• Well versed in CMP, Newave (jackpot program) Title 31, liquor laws
• Experienced with slot machine common issues and repairs

Hands on owner/operator for many years. Involved in every aspect of daily operations

• Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
• Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Managed payroll, daily deposits and cost controls.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Supervised daily activities of restaurant and employees.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Very experienced as sole operator. Understand what it takes to succeed.
• Retired and moved on to new challenges