Results-driven Account Manager with expertise in client relationship management and revenue growth strategies. Proven track record in developing customer retention strategies that enhance service utilization and drive market share.
Overview
14
14
years of professional experience
Work History
Account Manager
Ability Recovery Services
Dupont
02.2020 - 03.2026
Developed strong relationships with clients to understand their needs.
Identified upselling opportunities within existing client accounts to enhance service utilization.
Developed revenue-increasing strategies for existing accounts, targeting client-specific needs.
Managed client accounts to ensure satisfaction and service delivery.
Conducted regular follow-ups to address client concerns and feedback.
Collaborated with sales team to determine best ways to drive market share.
Created and presented comprehensive reports on account performance to senior management, facilitating informed decision-making.
Returns Management
Neiman Marcus Distribution
Pittston
06.2012 - 02.2020
Managed product flow through supply chain, overseeing sourcing, procurement, production planning, warehousing, distribution, customer service, and returns management.
Developed streamlined processes for order fulfillment, shipping, and returns management to enhance operational efficiency.
Followed established processes for order fulfillment, returns management, and dispute resolution.
Researched methods to minimize costs in returns management activities, contributing to overall supply chain effectiveness.
Researched industry best practices related to wholesaling processes such as order fulfillment, returns management and inventory replenishment cycles.
Collaborated closely with other departments such as Credit Risk Management, Compliance, Legal and Regulatory Affairs, Treasury and Cash Management Services.
Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.