Angelina Francis
Springfield,MO
Summary
Highly money motivated and progress-focused with a good record of initiative and dependability. Excelled in teamwork, collaboration, and task prioritization, significantly enhancing client satisfaction and operational efficiency. Skilled in cash handling and cleaning, demonstrating flexibility and a positive attitude in high-pressure environments.
Overview
2025
2025
years of professional experience
Work History
Team Member
Whataburger
- Kept work areas clean, organized, and restocked.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process and collect cash payment for orders.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Cleaner
Rollers Ozark Mountain Cleaning
08.2023 - 09.2024
- Cleaned and sanitized bathrooms, break rooms, offices, and other buildings according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including disinfecting surfaces, scrubbing toilets, polishing stainless, sweeping, mopping, dusting, etc.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas and making sure all task were complete before leaving the premises.
- Increased customer and management satisfaction by maintaining a clean environment and public spaces in a timely manner.
Call Center Representative
CSLLC
01.2023 - 02.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Identified upselling opportunities to increase revenue generation.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations while maintaining a professional composure.
Education
High School Diploma -
Hillcrest Highschool
Springfield, MO2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Task prioritization
Timeline
Cleaner
Rollers Ozark Mountain Cleaning
08.2023 - 09.2024
Call Center Representative
CSLLC
01.2023 - 02.2023
Team Member
Whataburger
High School Diploma -
Hillcrest Highschool
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