Angelina Gonzales
Modesto,CA
Summary
Proven track record in enhancing customer experiences and streamlining appointment processes at Modesto Dermatology Skin & Cancer Institute. Expert in customer service and problem-solving, significantly improving team collaboration and operational efficiency. Demonstrated ability to manage sensitive information with confidentiality and foster positive workplace relationships.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Modesto Dermatology Skin & Cancer Institute
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Forklift Operator
Tesla
06.2021 - 02.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational
Merchandiser
SAS Retail Services
04.2020 - 05.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location
Cashier
McDonald’s
07.2015 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Marshals Department Store
10.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Certificate - Medical Billing And Coding/ Front Desk
San Joaquin Valley College
Modesto, CA09.2024
High School Diploma -
Robert Elloitt Alternative Education Center
Modesto, CA05.2018
Skills
- Customer service
- Problem-solving skills
- Team collaboration
- Scheduling
- Scheduling appointments
- Email and telephone decorum
- Customer and client relations
Timeline
Front Desk Receptionist
Modesto Dermatology Skin & Cancer Institute
09.2024 - Current
Forklift Operator
Tesla
06.2021 - 02.2023
Merchandiser
SAS Retail Services
04.2020 - 05.2021
Sales Associate
Marshals Department Store
10.2017 - 01.2018
Cashier
McDonald’s
07.2015 - 08.2018
Certificate - Medical Billing And Coding/ Front Desk
San Joaquin Valley College
High School Diploma -
Robert Elloitt Alternative Education Center
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