Summary

Overview

Work History

Education

Skills

LANGUAGES

Interests

ADDITIONAL INFORMATION

Timeline

Angelina Guzman

Coconut Creek

Summary

To obtain a challenging position within a company that provides opportunities to grow. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

years of professional experience

Work History

Administrative Assistant / Secretary

BROWARD COUNTY SCHOOLS

Coral Springs

05.2021 - Current

Provide administrative and clerical support to the principal, teachers, and staff.
Manage phone calls, emails, and correspondence with parents and the public.
Prepare and maintain student records, attendance, and confidential files.
Schedule appointments, meetings, and school events; maintain calendars for administrators.
Draft, proofread, and distribute letters, memos, and reports.
Handle front office reception duties, including greeting visitors and assisting students.
Process purchase orders, supply requests, and maintain inventory of office materials.
Support teachers with classroom materials, photocopying, and data entry tasks.
Operate office equipment such as copiers, fax machines, and computers.
Assist in preparing newsletters, bulletins, and communications for families.

Dispatcher/Customer Service Representative

Titan America

Deerfield Beach

11.2021 - 03.2023

Customer Service Data entry orders for concrete mixes; adjust and schedule orders accordingly; provide directions to drivers on the fly as needed; answered incoming calls, about 50 calls a day; answer emails providing frontline customer support or assistance with product and service transactions.
Navigated through computer systems to review information and respond appropriately to callers.
Scheduled loads according to priority and available equipment.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Coordinated logistics for timely delivery of materials across multiple sites.
Monitored transportation schedules to optimize route efficiency and minimize delays.

Office Specialist

Baers Furniture

Boca Raton

03.2012 - 06.2021

Provide excellent customer service on a daily basis Greet Customers Enter Customer orders as they are received Handle inbound customer calls on multiple phone lines Assisting supervisors and managers on daily responsibilities Assisting salesman when needed one on one Handle accounting and financial duties Use all Microsoft/Excel/windows programs on a daily basis Use in house system for sales called “GERS” UPS and FedEx shipping USPS mailing Order Office supplies Assist Manager/Owner Handle weekly and daily reports Inventory Handled emails on a daily basis multiple responses within a timeframe Able to assist with management in training and quality control for the call center process Handle multiple phone lines filled in with receptionist when needed Responsibilities Part 2(2+ years 8yrs corporation) Answering company emails, to resolve different issues, regarding sales orders, parts, special orders, inventory issues Cover other departments as needed, assist in all areas that require my knowledge and expertise (the first key special area) Assisting customers with their purchase, cashing them out Entering orders, answering multiple phone lines, assisting supervisors and Manager, and salesperson whenever needed Accounting figures, Financing Outlook, Microsoft, Word and in house system called GERS
Coordinated office operations to ensure efficient workflow and communication among departments.

Education

High School Diploma -

Franklin K. Lane

Queens, NY

06-1990