ANGELINA HARRELL
Greenfield,WI
Summary
Dedicated Member Service Representative driven to increase satisfaction and loyalty with proactive support. Repeatedly recognized for going above and beyond to help members and improve service delivery. Excellent multitasker and independent problem-solver.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Landmark Credit Union
Brookfield, WI
03.2021 - 05.2024
- Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees.
- Processed payment transactions and kept accurate records.
- Developed and maintained knowledge base of evolving products and services to enhance member services.
Style Consultant
Target
West Allis, WI
05.2018 - 08.2019
- Created looks by integrating client preferences with current fashion trends.
- Chose appropriate cuts for customers based on preferences, facial features and current fashion trends.
- Helped customers improve hair health and appearance with better products and routines.
Food Runner
Marcus Theatres
Greendale, WI
12.2017 - 04.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Diploma -
Nathan Hale
Greenfield, WI06.2017
Skills
- Member correspondence
- Member retention
- Conflict resolution skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Dispute resolution
- Service recommendations
Accomplishments
- Achieved multiple raises by completing the required skills with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5-6 in the development of product upselling.
- Documented and resolved multiple customer complaints which led to positive customer feedback.
LANGUAGE
English
Native
Timeline
Member Service Representative
Landmark Credit Union
03.2021 - 05.2024
Style Consultant
Target
05.2018 - 08.2019
Food Runner
Marcus Theatres
12.2017 - 04.2018
Diploma -
Nathan Hale