ANGELINA HARRINGTON
Operations & Customer Service Professional
UNION,NJ
Summary
Operations and customer service professional with a bachelor's degree in tourism and experience in hospitality, guest services, human resources, and administrative support. Demonstrated expertise in managing daily operations, coordinating teams, and thriving in high-volume customer-facing environments. Bilingual in English and Spanish, equipped with strong communication, organizational, and problem-solving skills. Seeking opportunities in operations and service-focused industries to leverage diverse skill set and drive results.
Overview
2027
2027
years of professional experience
Work History
Private childcare | Family assistant
Self-employeed
New Jersey, USA
04.2024 - Current
- Provided full-time care and household support for families with 1-3 children, managing daily routines, transportation, and activities.
- Coordinated weekly appointments, school events, and extracurricular activities while maintaining an organized family schedule.
- Planned and facilitated 20+ educational and recreational activities per month to support children's development.
- Deliver personalized service and support while maintaining strong relationships through effective communication and professionalism.
- Managed household errands, shopping, and administrative tasks, helping maintain efficient day-to-day family operations.
- Maintained a safe and nurturing environment while supervising children for 40+ hours per week.
Au Pair
EF Cultural Exchange Program
California, USA
01.2021 - 06.2023
- Provided daily childcare support for 2 children while adapting to a new cultural environment and maintaining a structured routine.
- Successfully completed a 2-year cultural exchange program while living in the United States.
- Built strong relationships with host family members, contributing to a positive household environment for 24+ months.
- Assisted with daily schedules, transportation, and activities for children, maintaining consistent routines and safety standards.
Administrative & Human Resources Manager
Dog Hotel & Daycare
Hermosillo, Mexico
02.2019 - 01.2021
- Led administrative and HR functions for a growing business with 10-12 employees, supporting recruitment, payroll, scheduling, and employee relations.
- Managed customer communications and reservations for a facility serving up to 60+ clients per day during peak periods.
- Streamlined scheduling and operational processes, ensuring adequate staffing levels and smooth daily operations.
- Conducted candidate screening and first-round interviews, contributing to successful hiring and onboarding efforts.
- Coordinated vendor payments and administrative processes with a strong focus on accuracy and organization.
Hospitality Intern
Fiesta Americana
Hermosillo, México
2018 - 2018
- Supported guest check-in/check-out processes, ensuring seamless service and high customer satisfaction.
- Assisted front desk operations, enhancing guest experience for 100+ daily visitors during peak periods.
- Collaborated with multiple hotel departments to ensure seamless guest experiences.
- Mastered hotel standards, procedures, and hospitality best practices to contribute to team efficiency.
Education
Master's level coursework - Business Administration
IMF SMART EDUCACION
Madrid, Spain04-2024
Bachelor - Business Administration in Tourism
UNIVERSIDAD ESTATAL
Sonora, MX05-2019
Skills
- Hotel Operations
- Guest Services
- Customer Experience
- Leadership Development
- Team Collaboration
- Problem Solving
- Time Management
- Microsoft Office
- Bilingual: English & Spanish
- Cross-Cultural Communication
- Childcare Management
Languages
- English
- Spanish
Hobbies and Interests
- Endurance athletics (Marathons & Hyrox)
- Cross-cultural experiences and travel
- Hospitality and guest experiences
- Health, wellness and personal development
Timeline
Private childcare | Family assistant
Self-employeed
04.2024 - Current
Au Pair
EF Cultural Exchange Program
01.2021 - 06.2023
Administrative & Human Resources Manager
Dog Hotel & Daycare
02.2019 - 01.2021
Hospitality Intern
Fiesta Americana
2018 - 2018
Master's level coursework - Business Administration
IMF SMART EDUCACION
Bachelor - Business Administration in Tourism
UNIVERSIDAD ESTATAL