Angelina Hott Do Valle

• Resolve guest concerns, complaints, and lost-item inquiries with professionalism and empathy, using critical thinking to deliver timely resolutions and enhance guest satisfaction.
• Coordinate guest experiences throughout the spa by anticipating needs, fulfilling requests, and ensuring a seamless visit from arrival to departure.
• Collaborate closely with multiple departments to support daily operations, assist team members during busy periods, and help maintain seamless guest service.
• Provide first aid when necessary and complete incident documentation in accordance with company procedures.
• Welcomed guests upon arrival, creating a positive first impression, explained spa procedures and wristband functionality, and guided them to amenities throughout facility.

• Delivered high-quality customer service by greeting guests and providing clear directions to lockers, amenities, and spa facilities

• Facilitated onboarding by distributing robes/towels and guiding guests through locker room procedures for a smooth transition

• Ensured cleanliness and organization of locker rooms through routine cleaning, restocking, and sanitation to uphold facility standards

• Monitored facility policies to ensure guest safety, privacy, and compliance

• Answered guest questions and provided support to enhance overall client experience

• Enhanced front lobby operations by welcoming guests, directing traffic flow, and assisting with navigation to improve overall guest experience

• Supervised children responsibly while ensuring a safe, engaging environment.
• Established and maintained routines that promoted positive behavior and social development.
• Assisted with homework and provided educational support to encourage learning.
• Communicated with parents about daily routines, progress, and concerns to ensure alignment on care.
• Prepared meals and snacks while supporting children with bedtime routines to promote healthy habits.
• Transported children to scheduled activities and appointments.

• Assisted players with warm-ups and pre-game routines, enhancing team readiness for competition.
• Traveled with team to away games, assisting coaches and ensuring accurate scorekeeping.
• Recorded and maintained accurate scores in the scorebook for both JV and Varsity games.
• Set up nets, inflated balls, and ensured all equipment was game-ready.
• Organized and stored athletic equipment post-matches, maintaining a clean and efficient gym space.