Celeste Waisner
Kansas City,MO
Summary
Detail-oriented with experience supporting fast-paced teams, coordinating communications, and serving people with patience and care. Brings a strong heart for ministry, excellent organizational skills, and a background in customer service, childcare, and church volunteering. Seeking a role that blends administrative support with purpose-driven work and opportunities to assist nonprofit efforts.
Overview
2026
2026
years of professional experience
Work History
Customer Service Agent
Southwest Airlines, SWA
Kansas City, MO
03.2023 - Current
- Manage customer inquiries and resolved issues promptly in a challenging, high-demand atmosphere.
- Handle scheduling changes, customer concerns, and service recovery with patience and professionalism
- Oversee maintenance of accurate records and documentation across multiple systems.
- Navigate challenging interactions by delivering clear and empathetic communication to customers in distress.
- Engage with team members to ensure adherence to established service standards.
Early Childhood Educator
Cerner
Kansas City, MO
03.2021 - 01.2023
- Implemented safety protocols while providing attentive care and guidance to children.
- Facilitated regular communication with parents and staff to address schedules and requirements.
- Streamlined daily operations by ensuring organizational consistency and attention to detail.
- Demonstrated consistent reliability and strong interpersonal skills to support effective communication and teamwork.
Childcare Provider
A Step Above Childcare
Smithville, MO
2019 - 03.2021
- Supported children in a daycare environment with responsibilities similar to Cerner Employment
Nanny
Private Family Care
Denver, CO
2016 - 2019
- Helped keep the family organized through systems, routines, and proactive support
- Demonstrated a high level of trust, responsibility, and discretion
Education
High School Diploma -
Prairie View High School
Henderson, CO05-2016
Skills
- Administrative Support
- Scheduling & Calendar Management
- Email & Phone Communication
- Data Entry & Record Keeping
- Time Management & Prioritization
- Attention to Detail
- Trustworthiness & Discretion
- Customer Service & Guest Experience
- Conflict Resolution & De-escalation
- Multi-Tasking in Fast-Paced Environments
- Team Collaboration
- Patience & People-Centered Service
- Canva, Microsoft Word, Outlook, Google, Workday
- Event Support & Volunteer Support
Timeline
Customer Service Agent
Southwest Airlines, SWA
03.2023 - Current
Early Childhood Educator
Cerner
03.2021 - 01.2023
Childcare Provider
A Step Above Childcare
2019 - 03.2021
Nanny
Private Family Care
2016 - 2019
High School Diploma -
Prairie View High School