Angelina Jensen
Wendell,NC
Summary
Driven by a commitment to excellence, I honed my customer service and leadership skills at Big Blue Swim School, where I significantly enhanced customer satisfaction and swimmer safety. My adeptness in cash handling and relationship building, coupled with a flexible schedule, positions me as a reliable asset to any team. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 50 pounds. Highly experienced in performing quality inspections and machinery operations.
Overview
3
3
years of professional experience
Work History
Swim Associate
Big Blue Swim School
Apex, NC
05.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
- Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
- Focused on individualized attention for each student in order to pinpoint areas needing improvement or further development.
- Enhanced swimmer safety by consistently monitoring pool activities and enforcing rules.
- Collaborated with fellow swim teachers, sharing teaching strategies and techniques for continuous improvement.
- Incorporated fun games and activities into lessons, increasing student engagement and retention of skills.
- Supported students with special needs by adapting lesson plans and providing extra assistance when necessary.
- Promoted water safety awareness through educational workshops for both students and their families.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Dog Sitter
Myself
Wendell, NC
01.2022 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Exercised animals regularly with walks and rigorous play activities.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Assisted with grooming tasks such as brushing fur, trimming nails, and bathing when needed.
- Gave animals proper attention to promote secure environment in owner's absence.
- Gave medication to pets following guidelines from owners.
Customer Service Staff
Publix Supermarkets
Wendell, NC
11.2021 - 05.2024
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Prepared large cash deposits according to money handling and payment card industry standards.
- Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
Education
High School Diploma -
James Madison Online Highschool
Wendell, NC08.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Cash Handling
- Relationship Building
- Flexible Schedule
- Data Entry
- Honest and Dependable
- Reliable and Responsible
- Organization
- Exceeding Customer Expectations
Timeline
Swim Associate
Big Blue Swim School
05.2024 - Current
Dog Sitter
Myself
01.2022 - Current
Customer Service Staff
Publix Supermarkets
11.2021 - 05.2024
High School Diploma -
James Madison Online Highschool