ANGELINA JOHNSTON
Wichita,KS
Summary
Dynamic Area Manager at Amazon with a proven track record in team leadership and operational excellence. Expert in employee training and relationship management, driving productivity and safety initiatives. Recognized for fostering inclusivity and achieving significant improvements in team performance, enhancing overall customer satisfaction and operational efficiency.
Overview
32
32
years of professional experience
Work History
Area Manager
Amazon
Wichita, USA
07.2023 - Current
- Managed daily operations of multiple fulfillment centers across designated region.
- Led teams to optimize inventory management and streamline logistics processes.
- Mentored and motivated team while managing safety, quality, productivity, and customer delivery commitments. Collaborated with support teams, including safety, ops integration, loss prevention, and human resources, to develop plans that achieved business objectives.
- Coordinated training programs for new employees, enhancing compliance and operational efficiency.
FC Associate IV
Amazon
Wichita, USA
10.2021 - 07.2023
- Operated material handling equipment to ensure efficient order fulfillment processes.
- Sorted and packed customer orders for shipment with attention to detail.
- Supported, mentored, and motivated teams to enhance safety, quality, productivity, and customer delivery. Collaborated with Safety, Ops Integration, Loss Prevention, and Human Resources to develop actionable plans aligning with business objectives.
- Maintained cleanliness and organization of work areas to promote safety.
- Initiated Latinos @ Amazon chapters at WKS1 and WKS4, fostering community engagement and promoting inclusivity within the workplace.
FC Associate I
Amazon
Wichita, USA
11.2020 - 10.2021
- Operated material handling equipment to transport goods within the fulfillment center.
- Received trucks full of orders and prepared them for delivery by loading conveyor belts and staging deliveries for drivers.
- Loaded and unloaded packages from delivery trucks efficiently and safely.
- Assisted Area Managers with new employee orientation and supported Assistant Managers in daily operations.
- Maintained cleanliness and organization of work areas to ensure compliance with safety standards.
Billing Coordinator
Cushman & Wakefield
Colwich, USA
05.2014 - 10.2021
- Prepared detailed billing reports for management review and supported special projects with accurate financial data.
- Ensured compliance of invoice formats with client requirements and facilitated SOX compliance audits.
- Responded to and resolved inquiries while processing multiple client invoices to ensure timely payments.
Customer Service Representative
Protection One
Wichita, USA
11.2013 - 05.2014
- Decreased escalated calls to supervisors by 17% through effective problem-solving.
- Entered and maintained customer account data accurately in appropriate systems, applying interpersonal skills and call control techniques to achieve positive resolutions.
- Processed inbound customer calls professionally and courteously, ensuring timely resolution of inquiries.
CSR/Lead Teller
Rose Hill Bank
Wichita, USA
04.2013 - 06.2013
- Direct customer service experience while maintaining a high level of professionalism.
- Open new accounts and maintenance of bank products to customers in person and over the phone through several different computer programs.
- Supervised employees and fostered strong working relationships to enhance team collaboration.
- Managed deadlines and resolved problems efficiently.
- Conducted branch audits, ensured security protocols, and balanced teller drawers and vaults to maintain operational integrity.
- Conduct branch meetings, involved in bank projects and focus groups.
- Certified Mortgage/Personal Loan Originator worked closely with the lending underwriters.
- Utilized various software applications to streamline daily tasks and enhance overall workflow.
Banking Center Manager
Intrust Bank, N.A.
Wichita, USA
04.1994 - 02.2013
- Recognized as Manager of the Year for outstanding sales performance.
- Sourced new business and prospects within community and branch market to drive growth.
- Developed and supported needs-based sales environment while managing team of 10+ across two locations.
- Participated in hiring process and trained team to enhance operational effectiveness.
- Conducted branch audits, ensured security, and balanced teller drawers and vaults daily.
- Certified Mortgage/Personal Loan Originator worked closely with the lending underwriters.
- Honored with the Patriot Award for commitment to company values.
Education
Master of Science - Organizational Development
Friends University
Wichita, KS01-2008
Associate of Arts -
Cloud County Community College
Concordia, KS06-1994
Bachelor of General Studies - biology, minority studies, sociology
Wichita State University
Wichita, KS01-1994
Skills
- Management
- Staff scheduling
- Team management
- Employee training
- Customer Satisfaction
- Goal setting
- Team building practices
- Team management
- Employee training
- Relationship management
- Natural Leader
- Team development
- Operations
- Employee training
- Operations
- Time management
- Problem solving
- Interpersonal communication
- Employee training
- Performance management
- Interpersonal communication
- Compliance Management
- Goal setting
- Team building practices
Work Preference
Work Type
Full TimeSalary Range
$80000/yr - $800000/yrTimeline
Area Manager
Amazon
07.2023 - Current
FC Associate IV
Amazon
10.2021 - 07.2023
FC Associate I
Amazon
11.2020 - 10.2021
Billing Coordinator
Cushman & Wakefield
05.2014 - 10.2021
Customer Service Representative
Protection One
11.2013 - 05.2014
CSR/Lead Teller
Rose Hill Bank
04.2013 - 06.2013
Banking Center Manager
Intrust Bank, N.A.
04.1994 - 02.2013
Master of Science - Organizational Development
Friends University
Associate of Arts -
Cloud County Community College
Bachelor of General Studies - biology, minority studies, sociology
Wichita State University