Angelina Leva
Mill Valley,CA
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Gong.io
San Francisco, CA
06.2021 - Current
- Partner with customers’ senior executives to uncover business pain and strategically map Gong’s value
- Drive engagement & adoption to high-value capabilities, including leadership insights and deal boards.
- Drove Scout talent from 13%-55% advanced coaching in 6 months and 0-91% Pipeline review adoption in 3 months.
- Increased Deal Board usage for Workstream (at risk 93K renewal ) from 1% in December to 77% in April
Customer Success Manager
Acquia
Boston, MA
05.2020 - 05.2021
- Managed a portfolio of enterprise accounts with a TCV of $6 million
- Built and drove risk mitigation plans with timelines that map to value realization and success outcomes
- Drove adoption, engagement, and ongoing value for customers that tie into their company vital goals
Senior Account Manager
Bugcrowd
10.2018 - 12.2019
- Lead, developed, and owned post sale relationships with executives and key stakeholders to expand adoption and maximize post purchase utilization
- Onboarded and continually educated global customer teams to drive adoption and value
- Conducted business reviews to provide strategic advise, track ROI, expand, and renew business
- Identified and lead expansion opportunities for renewals for over $2.5 million in business
Senior Customer Success Manager
Entelo
08.2017 - 10.2018
- Identified KPIs and executed customer success plans to drive product usage and show value
- Conducted onboarding sessions and best practice training sessions tailored to customer goals
- Held business reviews with key stakeholders to track efficacy of success strategy on ROI
- Consistently exceeded quarterly team goals for customer engagement
Customer Success Manager
TalentBin by Monster
02.2016 - 08.2017
- Trained new customers to ensure successful adoption of the solution
- Partnered with new and existing customers to determine best practices and track ROI based on their KPIs
- Lead group training sessions and managed success metrics for key enterprise accounts
- Created marketing collateral used by the sales team to show product results to prospecting customers
- Worked closely with the product manager to report bugs and relay customer product feedback
Account Manager
Spongecell
02.2014 - 07.2015
- Served as primary point of contact for customer lifecycle for internal and external stakeholders
- Managed and grew two of the largest clients in the region, creating efficient strategies to streamline workflow for both internal and external stakeholders
Education
Bachelor of Science - Society & Environment
University of California, Berkeley
Berkeley05.2013
Timeline
Customer Success Manager
Gong.io
06.2021 - Current
Customer Success Manager
Acquia
05.2020 - 05.2021
Senior Account Manager
Bugcrowd
10.2018 - 12.2019
Senior Customer Success Manager
Entelo
08.2017 - 10.2018
Customer Success Manager
TalentBin by Monster
02.2016 - 08.2017
Account Manager
Spongecell
02.2014 - 07.2015
Bachelor of Science - Society & Environment
University of California, Berkeley