Angelina Leyva
Hialeah,FL
Summary
Experienced Pharmacy Technician with 15 years in medication processing and documentation management. Skilled in prior authorization and customer relationship management, driving enhancements in patient care and pharmacy operations. Developed effective patient education strategies, fostering strong partnerships with healthcare providers and insurance companies.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Prior Authorization Pharmacy Technician
Jackson Memorial Hospital
Miami, FL
03.2018 - Current
- Processed prior authorization requests for various medications, ensuring regulatory compliance and facilitating timely patient access to necessary therapies.
- Communicated with healthcare providers to gather essential documentation for patient care.
- Reviewed medication histories for accuracy, identifying potential issues before submission.
- Collaborated with insurance companies to resolve authorization issues efficiently.
- Educated patients on medication therapies and clarified prior authorization processes.
- Maintained comprehensive records of authorization requests and outcomes, enabling effective tracking of patient progress and authorization efficiency.
- Conducted follow-up calls to physicians' offices regarding incomplete prescription information.
- Assisted pharmacists in managing high volumes of prescriptions and customer inquiries, enhancing workflow and improving service delivery.
Pharmacy Inventory Specialist
CVS Pharmacy
Miami, Florida
01.2010 - 06.2020
- Processed prescription orders accurately and efficiently for customers.
- Assisted pharmacists with medication preparation and inventory management to ensure accurate and timely dispensing.
- Provided exceptional customer service by addressing inquiries and resolving concerns.
- Managed medication storage to ensure compliance with safety regulations.
- Conducted regular audits to ensure medication accuracy and adherence to compliance standards.
- Utilized inventory management software for tracking stock levels and reporting.
- Trained staff on proper inventory handling procedures and safety protocols.
- Collaborated with pharmacy team to streamline ordering processes and improve inventory control.
Cashier
Publix
Miami, Florida
08.2006 - 01.2010
- Processed customer transactions accurately using point-of-sale systems to minimize wait times.
- Assisted customers with product inquiries, fostering positive shopping experiences.
- Managed cash register operations, ensuring accurate cash handling and daily reconciliations.
- Organized checkout areas to streamline customer flow and enhance satisfaction.
- Collaborated with team members for timely restocking of merchandise to meet demand.
- Resolved customer complaints to improve overall satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Created promotional displays at checkout counters to boost product visibility.
Education
Associate of Arts - Pharmacy
Broward College
Fort Lauderdale, FLHigh School Diploma -
South Broward High School
Hollywood, FL06-2009
Skills
- Medication processing and prior authorization compliance
- Insurance verification and billing
- Document management
- Patient education
- Attention to detail
- Problem-solving
- Continuous learning
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
RPT25426 (01/2010- Current)
Timeline
Prior Authorization Pharmacy Technician
Jackson Memorial Hospital
03.2018 - Current
Pharmacy Inventory Specialist
CVS Pharmacy
01.2010 - 06.2020
Cashier
Publix
08.2006 - 01.2010
Associate of Arts - Pharmacy
Broward College
High School Diploma -
South Broward High School