Lorenza Gonzalez
Huntington Park,CA
Summary
Experienced pharmacy technician with a service-oriented mindset and over 24 years of experience in a pharmacy environment. Skilled in data entry, prescription filling, and supervision, as well as excellent communication and time management abilities. Demonstrates accuracy and efficiency in handling tasks. A valuable member of the pharmacy team, proficient in assisting pharmacists with prescription preparation and meeting customer needs. Safety-oriented and well-organized, with a strong background in coordinating with insurance providers, prescribers, and individuals to address any issues that may arise. Exceptional relationship-building and multitasking skills. Proficient in planning, organizing, problem-solving, decision-making, delegating, motivating, influencing, communicating, and conflict management.
Overview
27
27
years of professional experience
Work History
Prior Authorization Pharmacy Technician
The Oncology Institute Of Hope And Innovation
Lead Eligibility Auth. Specialist, Dispensary
The Oncology Institute Of Hope And Innovation
2020.11 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Submit Prior authorization for all Drugs, Chemo, pain, injections etc.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Restructured customer service process, ensuring quicker response times.
Pharmacy technician
Millers Children's hospital
2011.10 - 2012.11
- Receive written prescription or refill requests and verify that information is complete and accurate
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Maintain proper storage and security conditions for drugs
- Answer telephones, responding to questions or requests
- Getting center care authorizations from CCS for the correct treatment
- Or doing TARS for medical
- Or authorizations on private insurance.
Supervisor/pharmacy technician
AD-RX pharmacy
2007.03 - 2011.10
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- In charge of all mental health orders
- Running all orders process to make sure we were getting paid correctly.
Pharmacy technician
California medical pharmacy
1998.02 - 2007.01
- Compounding medications for g-tube and j-tube patients we were specialized on pediatrics
- We had a contract from children's hospital
- In charge of processing orders of special foods for cystic fibrosis
- Receive written prescription or refill requests and verify that information is complete and accurate
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Maintain proper storage and security conditions for drugs
- Answer telephones, responding to questions or requests
- Getting center care authorizations from CCS for the correct treatment
- Or doing TARS for medical
- Or authorizations on private insurance.
Education
Associate of Arts -
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Huntington Park High School
Huntington Park, CA06.1998
Skills
- Customer and Personal Service
- Data entry / Clerical
- Administration and Management
- Complex Problem Solving
- Production and Processing
- People oriented
- Drug utilization review
- Workflow Optimization
- Pharmacy law knowledge
- Prior Authorization Knowledge
- Drug Classification Understanding
- Continuous Learning Attitude
- Insurance Verification Expertise
- Pharmacy Software Proficiency
- Leadership Qualities
- Data Entry Efficiency
- Medication Dispensing Accuracy
- Prescription Filling
- Insurance Verification
- Insurance Billing
- Medicare and Medicaid process
- FDA Drug Safety Guidelines
Languages
English
Spanish
Full Professional
Timeline
Lead Eligibility Auth. Specialist, Dispensary
The Oncology Institute Of Hope And Innovation
2020.11 - Current
Pharmacy technician
Millers Children's hospital
2011.10 - 2012.11
Supervisor/pharmacy technician
AD-RX pharmacy
2007.03 - 2011.10
Pharmacy technician
California medical pharmacy
1998.02 - 2007.01
Prior Authorization Pharmacy Technician
The Oncology Institute Of Hope And Innovation
Associate of Arts -
East Los Angeles College
High School Diploma -
Huntington Park High School
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