Jennifer Sox
Englewood,FL
Summary
Adept at enhancing patient care and outcomes, my tenure at Publix as a Prior Authorization Pharmacy Technician underscored my proficiency in data entry and team collaboration. Leveraging professional ethics and workflow optimization skills, I significantly contributed to service excellence and operational efficiency, embodying adaptability and attention to detail in every task.
Overview
14
14
years of professional experience
Work History
Prior Authorization Pharmacy Technician
Publix
01.2015 - 04.2023
- Collaborated with interdisciplinary teams to coordinate care plans that were both comprehensive in scope yet tailored to individual patient needs.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Demonstrated adaptability by effectively transitioning between different roles within the pharmacy setting as needed while maintaining a high level of professionalism and competence.
- Supported team members during peak periods to ensure seamless service delivery and optimal patient care.
- Contributed to a positive work environment through effective communication, collaboration, and problem-solving efforts.
Pharmacy Technician
Publix
01.2012 - 01.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles to include current medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Front Service Clerk
Publix
12.2008 - 01.2012
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
Education
Associate of Arts - Business Administration
South Florida State College
Avon Park, FL12.2024
Skills
- Professionalism and Ethics
- Data Entry Efficiency
- Fast learner
- Workflow Optimization
- Team Collaboration
- Customer Service
- Attention to Detail
- Team Coordination
Timeline
Prior Authorization Pharmacy Technician
Publix
01.2015 - 04.2023
Pharmacy Technician
Publix
01.2012 - 01.2015
Front Service Clerk
Publix
12.2008 - 01.2012
Associate of Arts - Business Administration
South Florida State College