Angelina Lin
Rockville,MD
Summary
Dynamic and reliable professional with a strong background in customer service at Richard Montgomery High School. Proven ability to enhance the customer experience through effective communication and problem-solving. Skilled in organization and teamwork, consistently achieving project goals while maintaining a clean and efficient work environment.
Overview
5
5
years of professional experience
Work History
Theater Crew Member
Richard Montgomery High School
Rockville, MD
09.2023 - 02.2025
- Provided support to actors backstage before, during, and after performances.
- Organized storage areas for props and costumes between shows.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Performed maintenance on sound systems to ensure proper functioning during performances.
- Assembled and arranged materials for display or sale.
- Assisted in the development of marketing materials, such as banners.
- Patrolled hallways and movie rooms during show times and performed security procedures.
- Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
- Maintained an organized inventory of props and set pieces.
- Communicated effectively with cast members about any changes made during a rehearsal or performance.
Cashier/Ice Cream Maker/Boba Barista
Class 520
Rockville, MD
03.2020 - 11.2023
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Used suggestive selling techniques to promote add-on sales.
- Collected payments and provided accurate change.
- Prepared and served hot or cold beverages.
- Received orders via phone or online platforms for pickup or delivery services.
- Greeted customers and answered any questions they had about the store's products and services.
National Junior Honors Society
Julius West Middle School
Rockville, MD
02.2022 - 06.2023
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Helped keep the outside school environment clean.
Education
Associate of Science - Biological Sciences
Montgomery College
Rockville06-2028
High School Diploma -
Richard Montgomery High School
Rockville05-2026
Skills
- Customer service
- Organizational skills
- Reliability
- Time management
- Patience and empathy
- Teamwork and collaboration
Affiliations
- Arts and craft
- Community service
Accomplishments
- Superintendent's student service learning award
- National Junior Honor Society
- Principal award
- Honor Roll
Timeline
Theater Crew Member
Richard Montgomery High School
09.2023 - 02.2025
National Junior Honors Society
Julius West Middle School
02.2022 - 06.2023
Cashier/Ice Cream Maker/Boba Barista
Class 520
03.2020 - 11.2023
Associate of Science - Biological Sciences
Montgomery College
High School Diploma -
Richard Montgomery High School
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