Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Angelina Lin

Rockville,MD

Summary

Dynamic and reliable professional with a strong background in customer service at Richard Montgomery High School. Proven ability to enhance the customer experience through effective communication and problem-solving. Skilled in organization and teamwork, consistently achieving project goals while maintaining a clean and efficient work environment.

Overview

5
5
years of professional experience

Work History

Theater Crew Member

Richard Montgomery High School
Rockville, MD
09.2023 - 02.2025
  • Provided support to actors backstage before, during, and after performances.
  • Organized storage areas for props and costumes between shows.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Performed maintenance on sound systems to ensure proper functioning during performances.
  • Assembled and arranged materials for display or sale.
  • Assisted in the development of marketing materials, such as banners.
  • Patrolled hallways and movie rooms during show times and performed security procedures.
  • Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
  • Maintained an organized inventory of props and set pieces.
  • Communicated effectively with cast members about any changes made during a rehearsal or performance.

Cashier/Ice Cream Maker/Boba Barista

Class 520
Rockville, MD
03.2020 - 11.2023
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Prepared and served hot or cold beverages.
  • Received orders via phone or online platforms for pickup or delivery services.
  • Greeted customers and answered any questions they had about the store's products and services.

National Junior Honors Society

Julius West Middle School
Rockville, MD
02.2022 - 06.2023
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Helped keep the outside school environment clean.

Education

Associate of Science - Biological Sciences

Montgomery College
Rockville
06-2028

High School Diploma -

Richard Montgomery High School
Rockville
05-2026

Skills

  • Customer service
  • Organizational skills
  • Reliability
  • Time management
  • Patience and empathy
  • Teamwork and collaboration

Affiliations

  • Arts and craft
  • Community service

Accomplishments

  • Superintendent's student service learning award
  • National Junior Honor Society
  • Principal award
  • Honor Roll

Timeline

Theater Crew Member

Richard Montgomery High School
09.2023 - 02.2025

National Junior Honors Society

Julius West Middle School
02.2022 - 06.2023

Cashier/Ice Cream Maker/Boba Barista

Class 520
03.2020 - 11.2023

Associate of Science - Biological Sciences

Montgomery College

High School Diploma -

Richard Montgomery High School

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Angelina Lin