Ilana Buriel
Fontana,CA
Summary
Dynamic Theater Crew Member at Cinemark, recognized for enhancing guest experiences through exceptional customer service and effective crowd management. Proficient in cash handling and equipped with strong problem-solving abilities, I consistently resolved customer inquiries, ensuring satisfaction and maintaining a clean, safe environment for all patrons.
Overview
3
3
years of professional experience
Work History
Theater Crew Member
Cinemark Theaters
Rialto, CA
03.2023 - Current
- Provided exceptional customer service to enhance guest experiences.
- Operated ticketing systems efficiently to streamline entry processes.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
- Troubleshot technical issues to maintain high-quality viewing experience.
Education
Fine Arts
California State University, San Bernardino
San Bernardino, CASkills
Cash handling proficiency
Guest services assistance
Equipment knowledge/Willingness to learn
Cleanliness maintenance
Security awareness
Teamwork and collaboration
Customer service
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Crowd management
Customer queries and response
Cleaning and sanitizing
Timeline
Theater Crew Member
Cinemark Theaters
03.2023 - Current
Fine Arts
California State University, San Bernardino