Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angelina Lowrance

Summary

Seasoned sales representative with a proven track record of consistently surpassing sales targets and fueling business expansion in both B2C and B2B sales across diverse industries. Demonstrates a diligent, proactive, and customer-centric approach. Leverages strong administrative skills, fosters relationships, and offers effective problem-solving solutions in every interaction. Respected leader and mentor to junior sales professionals. Adept at guiding and inspiring their professional development. Brings extensive expertise in tax resolution sales calls, skillfully introducing the Fresh Start Program to potential clients nationwide. Implements innovative and persuasive sales techniques to consistently propel revenue growth for the organization. Recognized as the recipient of the Employee of the Month Award at Guardian Tax in December 2023.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Tax Settlement Officer

Guardian Tax
01.2022 - Current
  • Conducted thorough business and personal financial analysis before investigations into complex cases, leading to successful resolution of numerous high-profile matters.
  • Communicated with Compliance team, Case Managers, and EA to address complex issues, leading to more efficient problem-solving processes and accurate case analysis.
  • Utilized Ytel autodialer simultaneously with Ring Central application in order to contact the highest volume of clients in the least amount of time.
  • Maintained Follow-up procedures and timely contact of new leads via phone, text, and email in both English and Spanish.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

Realtor

Realty One
11.2020 - 01.2022
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.
  • Made calls to people who had active foreclosures in order to try to help them keep their home or obtain some kind of monetary compensation instead of just losing their home.
  • Performed investigative duties in order to locate family members of homeowners going through foreclosure by means of skip tracing when homeowners happened to be deceased.
  • Managed 40-80 client calls per day.

Shift Manager/Key Holder

Shamrocks/Kelly's
05.2013 - 12.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled full restaurant as bartender/server by myself on multiple occasions. Successfully accommodated all guests behind bar and in restaurant area while exceeding sales by approximately 300%.

Shift Manager/Key Holder

Kellys
03.2013 - 12.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Performed opening and closing duties including counting cash drawer, rectifying any discrepancies, performing computer closeout, recording payouts, and doing cash drops at end of shifts

Server

YardHouse Darden Restaurants
07.2018 - 11.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and hold tabs for customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Completed periodic training in a timely manner and implemented new information when interacting with customers.

Bartender

Hootwinc Inc
05.2013 - 05.2017
  • Highest merchandise sales always. Won every sales contest that took place except for one. Consistently sold 60%-90% more calendars than all other workers. Won (the only) two separate sales contests in one day.
  • Used creative selling techniques to outsell all other employees.
  • Managers had everyone follow me to learn my sales techniques which significantly increased merchandise sales for our store.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Consistently took desired sales numbers from managers each shift and turned them into targets which I would hit.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Taught employees bar sales techniques, resulting in higher profits.

Account Manager - B2B Business Development

Dr. Chao
04.2011 - 05.2012
  • Built relationships with produce and dairy managers to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Prepared and shipped demo packs of products for managers of grocery store prospective accounts to sample and followed up with calls to close sales.

Retail Salesperson

Jeffrey Scott Fine Magnetics
11.2008 - 04.2012
  • Greeted customers and helped with product questions, selections and purchases.
  • Enticed customers to booth in order to pitch and explain pain management jewelry benefits to passers-by at various shows and fairs.
  • Gave lengthy explanation and demonstration of products as well as thoroughly answered questions from potential clients.
  • Continued sales pitch through series of "No's" until sale was reached or rebuttals to reasons they did not need product were exhausted.
  • Upsold to second bracelet or anklet on regular basis.
  • Typically worked with 25-30 potential clients each day.

Optician

LensCrafters
08.2009 - 12.2010
  • Billed Insurance companies for reimbursement for doctor as well as as insurance covered lenses, frames, and contact lenses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and auto-refraction evaluations.
  • Typically worked with 15-25 patients per day.

Optical Manager

US Vision
08.2003 - 08.2005
  • Billed many different insurances and Medicaid for reimbursement for lenses and frames.
  • Explained prescriptions, optical terminology, and products to customers.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Collaborated with regional manager to plan staff schedules and determine hiring needs.
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.

Optician

Eyemart Express
04.1999 - 08.2003
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Fluctuated consistently between top sales and second highest sales each month.

Education

Real Estate Salesperson License - Real Estate

Realty Institute
11.2020

Bachelor of Arts - Business Management

Midwestern State University
Wichita Falls, TX
08.2004

High School Diploma -

Wichita Falls High School
Wichita Falls, TX
05.1999

Skills

  • Building Client Relationships: Rapport and Loyalty
  • Suggestive, Persuasive, and Creative Sales Techniques
  • Adaptable and Flexible
  • Ability to Handle Daily High Customer Call Volume
  • Ability to Effectively Close High Profile Resolutions in both English and Spanish
  • Knowledge of IRS Logics CRM, Excel, Word, POS Systems, Google Workspace, Ytel Autodialer, Ring Central
  • Ability to Handle Sensitive Client Situations with Empathy and Patience
  • Ability to Handle Client Issues & Concerns Effectively
  • Excellent Ability to Deescalate Intense Situations
  • Excellent Written and Verbal Communication
  • Demonstrates Ability to Meet and Exceed Sales Targets
  • Effective at Following Up with Prospects and Maintaining Client Engagement

Certification

  • Licensed Real Estate Salesperson DRE #02124401

Timeline

Senior Tax Settlement Officer

Guardian Tax
01.2022 - Current

Realtor

Realty One
11.2020 - 01.2022

Server

YardHouse Darden Restaurants
07.2018 - 11.2021

Shift Manager/Key Holder

Shamrocks/Kelly's
05.2013 - 12.2021

Bartender

Hootwinc Inc
05.2013 - 05.2017

Shift Manager/Key Holder

Kellys
03.2013 - 12.2021

Account Manager - B2B Business Development

Dr. Chao
04.2011 - 05.2012

Optician

LensCrafters
08.2009 - 12.2010

Retail Salesperson

Jeffrey Scott Fine Magnetics
11.2008 - 04.2012

Optical Manager

US Vision
08.2003 - 08.2005

Optician

Eyemart Express
04.1999 - 08.2003

Real Estate Salesperson License - Real Estate

Realty Institute

Bachelor of Arts - Business Management

Midwestern State University

High School Diploma -

Wichita Falls High School

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Angelina Lowrance