Angelina Mahmood
Elk Grove,CA
Summary
Experienced and outgoing customer service representative looking to excel in a new working environment. Professional with a strong background in customer interactions and service solutions. Highly skilled in communication and problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Driver
Young's Transportation Services
Sacramento, CA
01.2024 - 05.2025
- Responsible for safely transporting individuals with disabilities to and from various locations, often to and from school or medical appointments
Call Center Customer Service Rep
Faneuil
Sacramento, CA
10.2020 - 02.2023
- Answering customer questions and providing information about the company’s products and services
- Handling and Resolving customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution
- Maintaining customer relationships by handling questions and concerns with speed and professionalism
- Managing database records and drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
Food Prep
Popeyes
Elk Grove, CA
10.2019 - 02.2020
- Provide prompt and friendly service to customers in a way that will exceed customer expectations and ensure customer satisfaction
- Follow procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness
- Preps are also responsible for the cleaning and sanitizing of food preparation area, storage areas, including interior and exterior of restaurant, equipment, and utensils
Caregiver Provider
IHSS (In-Home Support Services)
Sacramento, CA
04.2015 - 02.2020
- Cooking, Cleaning, and care for the recipient of my service
- Assistance in bathing
- Transportation to and from Doctor's appointments
- Being compassionate with care
Sales Associate
Angela’s Clothing
Antioch, CA
04.2010 - 02.2018
- Greeting customers & responding to questions
- Improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers & managing financial transactions
- Achieving established goals
- Creating and maintains a clean, well functioning environment
Sales Associate/ Cashier
Target
Elk Grove, CA
01.2015 - 03.2016
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
Office Manager/Registrar Intern
The Met Sacramento High school
Sacramento, CA
01.2015 - 06.2015
- Maintains office services by organizing office operations and procedures
- Designing filing systems and reviewing supply requisitions
- Maintains office staff job results by coaching other employees when needed
- Interaction with incoming parents and students
- Tedious office work
- Contacting potential attendees’ legal guardians/parents
- Improving previous projects
Prevention and Education Department Intern
WEAVE Inc
Sacramento, CA
10.2014 - 01.2015
- Tedious office work
- Club Involvement and Facilitation
- Financial Duties
- Event Planning
- Marketing and Social Media
- Material Assembly
Education
Diploma - undefined
The Met Sacramento High School
Skills
- Fast Learner
- Self-Motivated
- Outstanding people skills
- Team Player
- Computer Proficient
- Strong Verbal and Communication Skills
Certification
- CPR Certification
- First Aid Certification
- Driver's License October 2024 to October 2028
Timeline
Driver
Young's Transportation Services
01.2024 - 05.2025
Call Center Customer Service Rep
Faneuil
10.2020 - 02.2023
Food Prep
Popeyes
10.2019 - 02.2020
Caregiver Provider
IHSS (In-Home Support Services)
04.2015 - 02.2020
Sales Associate/ Cashier
Target
01.2015 - 03.2016
Office Manager/Registrar Intern
The Met Sacramento High school
01.2015 - 06.2015
Prevention and Education Department Intern
WEAVE Inc
10.2014 - 01.2015
Sales Associate
Angela’s Clothing
04.2010 - 02.2018
Diploma - undefined
The Met Sacramento High School