Angelina Melendez-Negron
Orlando,FL
Summary
AdventHealth University Radiology degree seeking student in hopes of pursuing a Radiology technologist career geared towards personal aspirations in the company long term. Proven to enhance patient experiences and streamline operations at AdventHealth, I leverage expert patient care skills and drive for a better future. My background includes ensuring patient safety, managing front desk operations, and excelling in customer service, contributing to a more efficient, patient-focused environment.
Overview
3
3
years of professional experience
Work History
Outpatient Imaging Customer Service Support/Scheduler
AdventHealth East Orlando
7727 Lake Underhill Road, Orlando, FL 32822
01.2024 - Current
- Cheerfully greets, arrives, and checks patients in scheduled for imaging services
- Ensures pre-certification/verification has been obtained on all exams with patient's insurance company, and responsible for patient sign-in.
- Thoroughly prints outpatient schedule and orders for each imaging modality, verifying physician order for procedure, diagnosis and exam specifics matches appropriate exam.
- Upload and burn CD's with patient images for patients and providers.
- Thoroughly reviews and scans all patient history forms, checklist and consent forms to ensure completion prior to sending back with technologist.
- Efficiently and accurately schedule patient imaging appointments, utilizing exceptional customer service, and ensuring smooth operations within the imaging department.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Patient Transporter
AdventHealth East Orlando
7727 Lake Underhill Road, Orlando, FL 32822
07.2022 - 01.2024
- Personally facilitated the safe, efficient, and expedited movement of patients from testing and treatment units, operating rooms, and other areas via patient beds, stretchers, and wheelchairs.
- Actively wiped down equipment with proper cleaning products after each patient transport maintaining cleanliness of transport equipment to minimize risk of infection and promote safety for patients and staff.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Actively participated in outstanding customer service and accepts responsibility in maintaining relationships that are respectful to all.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Appropriately utilizes PPE, and followed HIPPA, OSHA, and AdventHealth policies and procedures.
Education
Associate of Science - Radiography (To Be Enrolled)
AdventHealth University
671 Winyah Drive, Orlando, FL 32803Associate of Science - Radiography (partial)
Valencia College East
701 N Econlockhatchee Trail, Orlando, FL 32825High School Diploma -
Colonial High School
6100 Oleander Drive, Orlando FL 3280705-2021
Skills
- Patient Care/Safety
- Patient Transportation
- Teamwork and Collaboration
- Customer Service
- Problem-solving Skills
- Listening Skills
- Clerical Support
- Telephone Etiquette
- Time Management
- EPIC Experience
- Microsoft 365 Skills
- CPR Certification
Additional Experience
Shadowing Experience - XR Department (May 2025)
AdventHealth East Orlando 7727 Lake Underhill Road, Orlando, FL 32822
- Observed radiologic technologists performing diagnostic imaging procedures
- Gained insight into patient preparation, safety protocols, and equipment operation
- Learned about the workflow and responsibilities within a radiology department
Languages
Spanish
Professional Working
Timeline
Outpatient Imaging Customer Service Support/Scheduler
AdventHealth East Orlando
01.2024 - Current
Patient Transporter
AdventHealth East Orlando
07.2022 - 01.2024
Associate of Science - Radiography (To Be Enrolled)
AdventHealth University
Associate of Science - Radiography (partial)
Valencia College East
High School Diploma -
Colonial High School