Angelina Melendez-Negron
Orlando,FL
Summary
AdventHealth University Radiology degree seeking college student in hopes of pursuing a Radiology technologist career geared towards personal aspirations in the company long term. Proven to enhance patient experiences and streamline operations at AdventHealth, I leverage expert time management and patient care skills. My background includes ensuring patient safety, managing front desk operations, and excelling in customer service, contributing to a more efficient, patient-focused environment.
Overview
4
4
years of professional experience
Work History
Outpatient Imaging Front Desk Receptionist
AdventHealth
01.2024 - Current
- Thoroughly reviews all patient history form, checklist and consent forms to ensure completion prior to sending back with technologist.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Ensures pre-certification/verification has been obtained on all exams with patient's insurance company, and responsible for patient sign-in.
- Cheerfully greets, arrives and checks patients in for scheduled for imaging services.
- Processes payments for co pays/deductibles/co-insurance. Verifies physician order for procedure, diagnosis and exam specifics matches the exam we will be performing.
Patient Transporter
AdventHealth
07.2022 - 01.2024
- Personally facilitated the safe, efficient, and expedited movement of patients from testing and treatment units, operating rooms, and other areas via patient beds, stretchers, and wheelchairs.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Appropriately utilizes PPE, and followed HIPPA, OSHA, and AdventHealth policies and procedures.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Actively participated in outstanding customer service and accepts responsibility in maintaining relationships that are respectful to all.
Retail Sales Position
Kohl's
10.2020 - 06.2022
- Personal position included working all departments of store including customer service desk, tending/maintaining sales floor, Amazon returns, merchandising, and inventory.
- Build trust to solve the customer shopping needs - Leverage omni channel offerings to deliver a frictionless customer experience, and accurately deliver on operational processes, BOPUS, BOSS, MLS, SFS.
- Drive Sales - Drive sales by providing an inspiring environment that motivates customers to add to their basket.
- Build rapport and make genuine connection with the customer - Acknowledge and assist customers through company programs, complete transactions accurately and efficiently while engaging customers, courteous and responsive to requests and questions.
- Being a savings consultant to help customers save with a Kohl's card - Converts, opens and activates Kohl's card applications.
Education
A.S in Radiography (partial)
Valencia College
Orlando, FLAssociate of Science - Radiography
AdventHealth University
671 Winya Drive, Orlando FL 32803High School Diploma -
Colonial High School
Orlando, FL05.2021
Skills
- Time Management
- Clinical Experience
- Problem-solving skills
- Patient Care/Safety
- Customer Service
- Basic Life Support Certification
- Medical terminology knowledge
- Medical Documentation
- Equipment Sterilization
- Team Collaboration
- File Organization
Languages
Spanish
Professional Working
Timeline
Outpatient Imaging Front Desk Receptionist
AdventHealth
01.2024 - Current
Patient Transporter
AdventHealth
07.2022 - 01.2024
Retail Sales Position
Kohl's
10.2020 - 06.2022
A.S in Radiography (partial)
Valencia College
Associate of Science - Radiography
AdventHealth University
High School Diploma -
Colonial High School