Flordenis Borja
Los Angeles,CA
Summary
Dynamic hospitality and customer service professional with a proven track record in managing front desk operations and delivering exceptional service. Expertise in efficiently addressing inquiries from families and patients while maintaining the highest standards of care. Recognized for strong teamwork and adaptability in fast-paced environments, contributing to seamless operations and enhanced guest experiences. Committed to fostering a welcoming atmosphere that prioritizes client satisfaction and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate, Outpatient Receptionist - Part-time
Adventist Health, Glendale Hospital
Glendale, CA
02.2023 - Current
- Manage the check-in process for all administrative and family guests.
- Facilitated Spanish translations for nurses and case management staff
- Maintain confidentiality of all doctor, staff, and patient information.
- Provide answers and directions to all visitors and patients
- Exhibited excellent phone etiquette with colleagues and patients
Education
High Honors -
Eagle Rock High School
Los Angeles, CA06.2020
Bachelor of Arts - Sociology, Minor in Health Communication
California State University, Los Angeles
Los Angeles, CA06.2024
Master of Social Work - Social Work
California State University, Los Angeles
Los Angeles, CA05.2027
Skills
- Abilities: Organizational, leadership, flexibility, problem solving, communication, and sociable skills
- Computer: Applications, Internet Tool, Excel, Google forms, Microsoft Word
- Languages: Fluent in Spanish and English
- Problem-solving skills
- Listening skills
- Guest relations
Certification
Adventist Health Glendale- Certificate of Recognition 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Associate, Outpatient Receptionist - Part-time
Adventist Health, Glendale Hospital
02.2023 - Current
Bachelor of Arts - Sociology, Minor in Health Communication
California State University, Los Angeles
High Honors -
Eagle Rock High School
Master of Social Work - Social Work
California State University, Los Angeles
Awards/Honors
COPE Health Scholars Program, Outstanding Service Award 2023C Rotation. (2023), Dean’s List (2020, 2022, 2023), Asset Building Clinic’s, Financial First Responder Training Certificate (2025)
Community Service/Volunteer
Adventist Health Glendale, COPE Scholar Program, Volunteered for Adventist Health Glendale, COPE Scholar Program for the Human Resources and Case Management Departments., Chosen to mentor elementary students in the English Language Development classes during summer to practice in reading and writing. (Glassell Park Elementary, 2021)
Activities/Leadership
Leader, Human Resources and Case Management Departments COPE Scholar volunteering program 11/23-2024 (Adventist Health Glendale) (280 hours of volunteering)