Angelina Meyers
Waynesboro,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings, both in person and virtual. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Clinical Intake Specialist
Humana
11.2023 - 05.2024
- Assisted in coordination of admissions process with patients.
- Educated patients or representatives during admissions process and guided through related intake forms.
- Navigated in-person and phone inquiries for services by describing levels of care, screening for services and recommending programs.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Entered referrals into appropriate system based on type of referral obtained.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Verified insurance and communicated coverage to staff and patients.
- Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
- Filed and tracked insurance claims and communicated claims status to patients.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
Medical Receptionist/Front Desk
CAPITAL WOMEN'S CARE
09.2018 - 03.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for 19-physician OBGYN medical facility, scheduling appointments, and handling patient inquiries.
Administrative Assistant/Office Manager
Mmtc
08.2021 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures, which increased revenue by 50%.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Improved Google review rating from 2.9 to 4.8 by executing exceptional customer service experience for all patients.
Administrative Assistant/Office Manager
Meyers Moovement Lawn Care Services
06.2016 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed over 50-70 phone and email correspondence per day and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Virtual Receptionist/Virtual Sales Representative
Antietam Call Center
12.2015 - 09.2018
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
- Supported launch of high-impact marketing campaigns and promotions, increasing brand awareness and online traffic up to 25%.
- Saved accounts by turning around unsatisfied clients through smooth communication of features and support services.
- Communicated effectively with clients via chat, email, and phone, utilizing templates in alignment with corporate procedures.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
North Hagerstown High School
Hagerstown, MD01.2008
Skills
- Employee Training
- Account Balancing
- Prioritizing Patients
- Recruiting and Hiring
- Managerial background
- Administrative support experience
- Call center operations
- Online chat
- Sales expertise
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Remote setup
- High Speed and reliable internet connection(Ethernet capable)
- Dedicated home office space with a quiet environment for focused work
Timeline
Clinical Intake Specialist
Humana
11.2023 - 05.2024
Administrative Assistant/Office Manager
Mmtc
08.2021 - Current
Medical Receptionist/Front Desk
CAPITAL WOMEN'S CARE
09.2018 - 03.2021
Administrative Assistant/Office Manager
Meyers Moovement Lawn Care Services
06.2016 - 03.2021
Virtual Receptionist/Virtual Sales Representative
Antietam Call Center
12.2015 - 09.2018
High School Diploma -
North Hagerstown High School